Job Summary
The Senior Software Engineer - ServiceNow AI, Otto & Automation is responsible for implementing and expanding ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, AI Agents, and intelligent workflow automation. This role partners with business stakeholders to drive innovation, improve employee experiences, and accelerate enterprise productivity.
Key Responsibilities
· Lead implementation of ServiceNow AI and automation capabilities including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents.
· Design intelligent workflows and AI-powered employee experiences.
· Identify automation opportunities across IT, HR, and enterprise services.
· Provide technical leadership and mentoring for ServiceNow development teams.
· Partner with stakeholders to define AI use cases, business value, and adoption strategies.
· Ensure AI solutions comply with governance, security, and responsible AI practices.
· Support platform upgrades and adoption of new ServiceNow AI capabilities.
· Drive continuous improvement and innovation across the ServiceNow platform.
Required Qualifications
· 6+ years of ServiceNow development and platform experience.
· Experience implementing ServiceNow AI, Virtual Agent, Now Assist, Otto, MCP Server and automation capabilities.
· Strong ServiceNow development skills including JavaScript, Glide API, Flow Designer, and IntegrationHub.
· Experience leading technical initiatives and delivering enterprise-scale solutions.
· Strong communication and stakeholder management skills.
Preferred Qualifications
· ServiceNow certifications including CSA and CAD/CSI.
· Experience with Generative AI, Agentic AI and conversational AI technologies.
· Experience implementing enterprise automation programs.
· Knowledge of AI governance, security, AI Control tower and adoption frameworks.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 6+ years of ServiceNow development and platform experience
- Experience implementing ServiceNow AI, Virtual Agent, Now Assist, Otto, MCP Server, and automation capabilities
- Strong ServiceNow development skills, including JavaScript, Glide API, Flow Designer, and IntegrationHub
- Experience leading technical initiatives and delivering enterprise-scale solutions
- Strong communication and stakeholder management skills
- ServiceNow certifications, including CSA and CAD/CSI
- Experience with Generative AI, Agentic AI, and conversational AI technologies
- Experience implementing enterprise automation programs
- Knowledge of AI governance, security, AI Control Tower, and adoption frameworks
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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