Senior Software Engineer (Senior ServiceNow Developer)

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for a Senior Software Engineer (Senior ServiceNow Developer) to join the Sopra Steria Polska team and contribute to the projects for our clients.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.

Responsibilities:​

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

We are looking for someone with:

• Solid hands-on ServiceNow development experience, ideally around 4–5 years.
• Good knowledge of ITSM and the ServiceNow platform in general.
• Practical experience with CMDB, CI classes, relationships and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting.
• Good ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer, etc.
• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.
• Ability to analyse existing solutions, troubleshoot issues and independently implement moderate-complexity changes.
• Experience with upgrades, maintenance and day-to-day evolution of ServiceNow ITSM processes.
• Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation would be an advantage, but is not required.

Additional must Have Requirements:

• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

What we offer: 

- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus,[copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten. 
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud). 

ADDITION: free parking, fresh fruits, workation. 
In case of questions, please contact the HR team. 

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

UOP: 12 000 -16 000 PLN gross/month;
B2B: 100-140 PLN/h net + vat.

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.