About Us
At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity
Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.
Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.
About the Position
This position is part of the Audio Intelligence team at Hiya, who works on building solutions for audio and speech leveraging AI and Deep Learning. Some of our products and models include for example AI Voice Deepfake Detection, Voice Authentication and Voice AI Agents. Some of them are served via API for developers to build on top of (you can check our documentation here) in use cases like contact center operations, communications platforms or media fact checking; others are served as part of a no-code SaaS platform
The Senior Software Engineer is an Individual Contributor (IC) position whose main responsibility is to continuously evolve the architecture of our SaaS platform composed of aREST API, a web console and different demos and integrations. You’ll take part in the design of new services and flows involving CRUD operations, audio streaming and model inference.
While the role is primarily backend-focused, you’ll also have opportunities to collaborate with our R&D and product teams on integrating and experimenting with AI models, both LLMs as well as other architectures. This includes tasks like designing prompts for AI-driven features, consuming external model APIs, and contributing to lightweight model-in-the-loop systems.
What You’ll Do
Relevant tasks and technologies, with varying levels of involvement (they are all valued but not rigid day 1 requirements):
Build and maintain REST/gRPC backend services using Rust and Typescript.
Build and maintain frontend services using SvelteKit.
Design and maintain relational databases using Postgres.
Write unit/integration/E2E/stress tests using Rust, Typescript and Python.
Write and maintain API documentation using OpenAPI and Docusaurus.
Build CI pipelines using GitHub Actions.
Containerize services using Docker and deploy them to a K8s cluster.
Debug in staging and production environments using GCP tools.
Integrate LLM-based features into the product (e.g., prompt engineering, calling AI endpoints, interpreting responses)
What You’ll Need To SucceedExperience in backend engineering; ideally including low-level languages, streaming APIs and media pipelines.
A desire to own design and architecture end to end.
A philosophy of iteration and continuous improvement.
Understanding customer needs first and providing solutions primarily based on that.
Excellent communication and self-organization skills including working within and with other remote teams.
An interest in exploring AI use cases, including LLM prompt engineering or model API integration and beyond.
4+ years of relevant work experience.
Experience with the previously listed technologies or similar alternatives, and a strong desire and interest to learn the ones you may not be familiar with.
Proficient at collaborating and communicating with both local and remote team members in English
The person in this role must embody Hiya’s key values of: Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a POV, engaging in discussion, listening respectfully to others opinions and committing to decisions.
You will have a fast start if you have experience with:
Rust
TypeScript
Cloud environments (GCP)
Kubernetes
Postgres
Using or integrating LLMs via APIs
Prompt engineering, retrieval-augmented generation (RAG), or basic orchestration of model pipelines
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
More Details
When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.
Start Date: Immediately
Status: Full-time (40 hours per week)
Type: (Hybrid 3 or 4 days p/w in office)
Location: Barcelona, Spain
Travel Requirements: Yes. Once a year travel to Seattle for the company off-site. Additional travel might be required to Spain and Budapest
Department: Product
Reports to: Director of Product
Direct Reports: No
This position is based in Barcelona, Spain
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
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What the Team is Saying
What We Do
Our mission is to secure voice with trust, identity and intelligence. We're protecting people from spam and fraud calls, connecting businesses with their customers, and helping carriers secure their networks for all.
Why Work With Us
We're passionate about creating a culture where employees love to work, feel supported and energized, and are empowered to create, innovate and challenge the status quo. We’re constantly on the lookout for talented, dedicated and driven people to join our growing team.
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Hiya Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
