At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world.
Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.
RoleWe are looking for an experienced software engineer to help us build our product. You will be working on the platform and backend services of the product and also the middle layer that sits between third party customer support tools and our proprietary AI platform. We value autonomy, ownership, pragmatism and impact. Responsibilities include:
- Building new features or services for our no-code platform, analytics, admin console, data management functionality and others
- Owning the architecture and delivery of distributed systems
- Working closely with product and internal stakeholders
- Designing and implementing maintainable and scalable architecture for consuming and providing APIs
- Integrating with 3rd party systems
RequirementsRequired Experience
- At least 2 years of professional experience with Scala; prior experience with another JVM language is welcome
- Understanding of functional programming principles, with hands-on experience using functional programming libraries
- Strong knowledge of SQL and relational databases, particularly PostgreSQL
- Knowledge of Terraform, Docker, AWS
- Experience designing, developing, and deploying microservices-based architectures and HTTP RESTful APIs
We use a functional Scala stack built primarily on the Typelevel ecosystem, including: http4s, Circe, Cats, Cats Effect, FS2, Monix, and Slick.
Interview ProcessOur interview process is designed to be clear, fair, and human — just like how we work day to day.
- Intro Call (30 mins) — A relaxed chat to learn more about you and share what we’re building.
- Technical Stage — Take-home challenge plus an on-site system design and live coding interview.
- Final Chat — Meet a senior team member to discuss long-term goals and mutual fit.
We keep things efficient and most candidates complete all stages within 2–3 weeks.
Benefits
- 🚀 Thrive in a dynamic start-up culture
- 💰 £100k - £115k annual salary depending on experience
- 🏝️ 34 days off — 25 annual + 8 public + your birthday!
- 🤖 AI Training & Tooling – Access to AI education and tools
- 📚 Learning & Development Wallet – Budget for training and growth
- 🌿 Lifestyle Wallet – Flexible allowance for wellbeing and lifestyle
- 🎳 Quarterly team socials & perks
- 🎉 Celebrate your birthday with a day off!🚀
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- 3+ years of hands-on experience in Scala in a professional environment
- Excellent knowledge of SQL and relational databases (PostgreSQL)
- Knowledge of Terraform
- Hands-on experience with Docker, AWS
- Experience building and deploying microservices-based architectures
What We Do
DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. Learn more at digitalgenius.com
