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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Build and operate platform infrastructure supporting Qualtrics engineering teams. Develop Go services and Kubernetes orchestration tooling, optimize CPU and memory usage, improve service discovery, and ensure platform availability, scalability, and performance. The role includes designing containerized workload practices, collaborating with AWS and security teams, supporting large-scale infrastructure across global regions, and participating in periodic on-call responsibilities.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over thousands of clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
12Senior Software Engineer - Platform Infrastructure
Why We Have This Role
The Platform Infrastructure team builds and operates foundational software that engineering teams use to run their services.
This role will focus on making workloads on the platform more cost-effective, including through tooling and frameworks that help teams monitor and optimize CPU and memory use. The team runs EKS and supports engineering teams across Qualtrics, with PGF currently an exception until it is rolled in.
The role also includes building services in Golang and working on Kubernetes orchestration as the platform's needs evolve.
Engineering teams are the platform's customers, and the team works across service discovery and orchestration.
How You'll Find Success
- Deep knowledge in open source tooling/technologies (Linux systems etc)
- Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
- Designing with an eye towards scalability, both in technical measures and organizational processes
- Possessing a customer-obsessed attitude when working with application teams within the company
How You'll Grow
- Develop broader expertise in Container Orchestration as you build the runtime foundation for the entirety of Qualtrics engineering.
- Build experience in driving efficiency at scale across the platform, both for cost optimization and platform performance.
- Build services that support engineering teams across the entirety of Qualtrics.
Things You'll Do
- Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services
- You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance
- You will help define how Qualtrics engineers operate containerized workloads
- You will architect the services and design the best practices for service discovery for all of Qualtrics engineering
- Participate in periodic on-call responsibilities as part of a global team
What We're Looking For On Your Resume
- 5+ years of experience in developing and operating large scale software systems.
- Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
- Experience in high-level languages like Go and scripting languages like Bash
- Experience building software or systems that can serve multiple teams or an entire company.
- Experience with Kubernetes (ideally EKS), including familiarity with workload and resource management, nodepool management, and policy enforcement.
- Skilled at debugging applications within a Linux environment.
- Systems engineering backgrounds are welcome when paired with production software development experience; a background focused entirely on Linux or system administration is not the target profile.
What You Should Know About This Team
- We work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused container orchestration features.
- We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering. Thousands of hosts in regions across the globe.
- This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics. We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.
Our Team’s Favorite Perks and Benefits
- Fun and collaborative office environment with in office amenities, food, drinks, outdoor space, and of course, pinball!
- Quarterly team offsites, giving developers a chance to interact with each other outside of the office and build camaraderie.
- Education budget you can flexibly spend on topics that interest you.
- QED (Qualtrics Engineer Development) Program encourages all engineers to invest in themselves up to 10% of their time each quarter to advance their careers.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Base Annual Pay Transparency Range
$147,000—$178,500 USD
Skills Required
- 5+ years of experience developing and operating large-scale software systems
- Professional software engineering practices, including unit testing, code reviews, and design documents
- Experience with Go and Bash
- Experience building software or systems serving multiple teams or an entire company
- Experience with Kubernetes, ideally Amazon EKS, including workload and resource management, node pool management, and policy enforcement
- Ability to debug applications in a Linux environment
- Production software development experience paired with a systems engineering background, where applicable
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
