Senior Software Engineer - Managed Services

Description
As a Senior Software Engineer at CDW, you will design, develop, and maintain software, agentic, and automation solutions that support the applications and platforms used by Managed Services to deliver services to our customers. You will focus on increasing operational efficiency, reducing manual work, improving consistency, and enabling Managed Services teams to support platforms at scale. You will serve as a technical subject matter expert for key Managed Services applications and platforms, developing a deep understanding of their architecture, integrations, data flows, APIs, and operational dependencies. You will partner with Site Reliability Engineers, operations teams, infrastructure teams, architects, security teams, product owners, and business stakeholders to identify opportunities for automation and improve the supportability of Managed Services tools. As a senior engineer, you will provide technical leadership, establish development and automation standards, review designs and code, mentor engineers, and influence the technical direction of the applications and automation owned by the Managed Services Apps team.
What You Will Do
* Design, develop, test, and maintain software and automation solutions that improve the operation and support of Managed Services applications and platforms.
* Serve as a subject matter expert and senior technical escalation for assigned Managed Services applications, developing deep knowledge of application architecture, integrations, APIs, data flows, dependencies, configurations, and operational processes.
* Design and build automation using Python, Ansible, APIs, Go, and other appropriate technologies to reduce manual effort, improve consistency, and enable operational teams to work more efficiently.
* Build and maintain integrations between Managed Services applications, customer environments, enterprise systems, third-party platforms, and supporting services.
* Develop APIs, backend services, scripts, utilities, and reusable automation frameworks that support Managed Services operations.
* Identify repetitive or error-prone processes and convert them into scalable, supportable, and maintainable automation.
* Partner with SRE and operational teams to identify recurring support issues and develop software or automation solutions that address underlying causes.
* Troubleshoot complex application and integration issues across APIs, databases, messaging systems, networking, authentication, certificates, and third-party platforms.
* Participate in application upgrades, platform migrations, lifecycle management, and integration changes while ensuring compatibility and operational readiness.
* Develop automated tests and validation processes to improve release quality and reduce production defects.
* Build and maintain CI/CD pipelines supporting application and automation development.
* Participate in design reviews, code reviews, architecture discussions, and technical planning.
* Establish and promote application development and automation standards, reusable patterns, coding practices, and engineering best practices.
* Maintain technical documentation covering application architecture, integrations, automation, troubleshooting, and support procedures.
* Support the transition to AI-enabled SDLC practices that improve development velocity, quality, automation, and engineering efficiency. Identify technical debt and advocate for improvements based on operational impact, supportability, security, and business value.
* Mentor engineers and other technical team members, helping develop their application knowledge, software engineering skills, automation capabilities, and troubleshooting skills.
* Communicate technical designs, risks, tradeoffs, and recommendations clearly to technical and non-technical stakeholders.
What We Expect of You
* Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field and 7+ years of software engineering, application development, automation engineering, or related professional experience; or 10+ years of equivalent professional experience.
* 5+ years of professional software development or automation development experience.
* Strong proficiency with Python for application development, automation, integrations, APIs, and operational tooling.
* Strong experience developing and maintaining Ansible automation, including reusable solutions supporting enterprise environments.
* Experience designing, developing, and supporting REST APIs, application integrations, and service-to-service communications.
* Experience supporting enterprise applications throughout their lifecycle, including development, testing, deployment, troubleshooting, upgrades, and production support.
* Expertise with Git-based source control, code review, automated testing, and CI/CD pipelines.
* Expertise working with Linux-based application environments.
* Demonstrated ability to become a technical subject matter expert for complex enterprise applications and platforms.
* Experience troubleshooting distributed applications and integrations across application, database, network, authentication, and infrastructure boundaries.
* Experience working with relational and non-relational databases (such as PostgreSQL, MySQL, or MongoDB) and troubleshooting issues where an application cannot connect to, query, or get the right data from its database.
* Working knowledge of Docker, Kubernetes, and containerized application environments.
* Experience with Microsoft Azure, AWS, or comparable cloud platforms.
* Experience with HashiCorp Vault or comparable secrets-management platforms.
* Demonstrated experience translating operational or business requirements into technical solutions.
* Experience providing technical guidance, reviewing the work of other engineers, and mentoring less-experienced engineers.
* Strong analytical, troubleshooting, problem-solving, written communication, and verbal communication skills.
* Ability to independently drive technical work while collaborating across development, SRE, operations, infrastructure, security, and business teams.
* Experience supporting enterprise-scale Managed Services applications or platforms, is a plus.
* Experience with Java and Spring Boot application development and support, is a plus.
* Experience developing or supporting REST and SOAP web services, is a plus.
* Experience with enterprise messaging technologies and event-driven application architectures, is a plus.
* Familiarity with Dynatrace, Prometheus, Grafana, OpenTelemetry, or similar observability technologies, is a plus. Pay range: $106,000 - $150,180 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.