Senior Software Engineer, Identity

Posted 22 Days Ago
Hiring Remotely in United States
Remote
180K-210K Annually
Senior level
Artificial Intelligence • Marketing Tech • Mobile • Software
Attentive is the AI marketing platform for leading brands.
The Role
As a Senior Software Engineer on the Identity team, you will enhance systems that process billions of events, ensuring performance and stability. Collaborate with teams to design algorithms for user identity, manage data quality, and improve capture accuracy.
Summary Generated by Built In
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

Our Engineering team creates innovative product experiences that power personalized marketing at massive scale. We develop cutting-edge applications and systems that process 100s of billions of messages and events per year, enabling marketers to connect effectively with hundreds of millions of consumers. Joining our team offers a high-growth career opportunity to work with some of the world’s most talented engineers in a high-performance and high-impact culture.

Our Identity team ensures that all the data Attentive captures across multiple sources is associated with the right person, critical to all downstream messaging and personalization. We use multiple strategies to maintain a robust Identity graph and are constantly experimenting to drive our capture and accuracy rates higher.

As a Senior Software Engineer on our Identity team, you will own and improve a critical system that processes billions of events per day, ensuring its stability and performance as we layer on additional identification strategies and guardrails. At the same time, you will contribute to multiple experiments to drive our identity capture and accuracy higher across the stack, working alongside our frontend engineers or delivering solutions for our data scientists. You will work closely with Product, Data Science, and Analytics.

What You’ll Accomplish

  • Design, build, and optimize high-scale systems that accurately resolve fragmented customer identities across first-party and third-party data sources
  • Develop advanced session enrichment capabilities to enhance anonymous and known user tracking, improving attribution and personalization
  • Build core matching algorithms that power real-time identity stitching, device graphing, and unified customer profiles
  • Collaborate cross-functionally with data science, product, and analytics teams to create flexible identity models that support a wide range of business use cases.
  • Define and enforce data quality, privacy, and security standards for customer and session data across all ingestion and resolution pipelines.
  • Continuously monitor, evaluate, and improve the accuracy, speed, and scalability of our identity resolution and tracking systems.

Your Expertise

  • 5+ years of professional experience in software development
  • Experience maintaining high-scale, real-time data processing systems
  • Strong communication skills and a product-oriented mindset. Able to understand the “what” and “why” behind technical work, collaborate effectively with Product and Analytics teams, and translate business needs into scalable solutions

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $180,000 - $210,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-MN1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Skills Required

  • 5+ years of professional experience in software development
  • Experience maintaining high-scale, real-time data processing systems
  • Strong communication skills and product-oriented mindset

Attentive Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.

  • Healthcare Strength Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
  • Equity Value & Accessibility Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
  • Parental & Family Support Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.

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The Company
HQ: New York, NY
1,000 Employees
Year Founded: 2016

What We Do

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Why Work With Us

At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.

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