Primary Responsibilities:
- Design, develop, and maintain efficient, reusable, and reliable code
- Collaborate with cross-functional teams to define, design, and implement new features
- Identify and fix bugs, performance bottlenecks, and other issues
- Conduct code reviews to ensure adherence to best practices and coding standards
- Participate in the entire software development lifecycle, from concept and design to testing and deployment
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- Proven 5+ years of experience problem solving with contact center platforms (primarily voice)
- Proven 6+ years of experience with Amazon Connect routing development
- Solid understanding of Conversational AI use cases and implementations
- Solid understanding of CI/CD pipeline design and implementation
- Solid proficiency in AWS services: Amazon Connect, Amazon Lex, Amazon S3, Amazon EC2, AWS Lambda
- Proficiency in scripting languages (Python, Java)
- Proficiency in git/GitHub version control
- Proven excellent technical growth, problem-solving and analytical skills
- Proven ability to work independently as well as collaboratively in a team-oriented environment
- Proven solid communication and interpersonal skills
Preferred Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field
- Experience with cloud platforms (AWS, Azure, or Google Cloud)
- Experience with Agile development methodologies
- Proficiency in IT Service Management (ITSM), specifically the Service Level Owner role
- Proficiency in CICD tools (GitHub)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Top Skills
What We Do
We’re the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. We’re a global organization that’s evolving health care so everyone can have the opportunity to live their healthiest life. With our hands across all aspects of health, we'll provide you with a rewarding career that enables you to grow in the directions that best fit your passions. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Our global technology team consists of more than 30,000 innovators from around the world passionate about using technology to improve the lives of people and communities. We are modernizing the health care system through modern analytics, comprehensive clinical expertise, innovative technologies and extensive experience in improving operational and clinical performance.
As part of our team, you will be provided opportunities to channel your curiosity into initiative, working alongside distinguished engineers and developers pursuing innovations that improve the health care experience for everyone. We encourage you to dive in, explore and ask questions about creative ways to use technology to help make the health care system work like an actual system.
Gallery
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business, the responsibilities of a job, and your preference for more flexibility. These models are core on-site 5 days/week, hybrid 3 day/s week and telecommute or fully remote.
