Primary Responsibilities:
- Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
- Can quickly improve on a detailed Service knowledge and learn new modules
- Work with clients/ end users to understand their tasks and work on them within the SLA
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
- Create and maintain system design and operations documentation
- Strength in building and maintaining the client relationship
- Strong ability to prioritize a multitude of client requests and requirements
- Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements
- Develop/administer/customize various modules within ServiceNow
- Support end-user assistance requests
- Process Incident and routine work request (RITM) tickets assigned to department
- Other duties as assigning
- Interact with internal customers to scope and build out new and existing workflows that adhere to best practices
- Data analysis
- Administration of Service Catalog
- Facilitate/administer/support Change tickets
- Audit Change tickets with respect to Change Management program policies
- Create Incident template forms
- Develop and analyze reports, dashboard views
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- ServiceNow Systems Administrator Certification
- 2+ years of experience of overall in IT. With a basic working knowledge of ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request
- Experienced in working on standalone and multidomain instances
- Working knowledge of ITBM applications such as Ideation, Demand, PPM, Resource Management
- Working knowledge of Agile
- Proven excellent oral and written communication skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Top Skills
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future.
We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Gallery
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business, the responsibilities of a job, and your preference for more flexibility. These models are core on-site 5 days/week, hybrid 3 day/s week and telecommute or fully remote.
