Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
To design and develop on the ServiceNow Platform following the Software Development Life Cycle and to provide support to existing applications.
Primary Responsibilities:
- The ServiceNow Engineer is responsible for helping the team drive feature and story solutions, refine story acceptance criteria, delivering story commitments for each sprint, and helping the success of the team as a whole
- Participate in creating solutions for functional and non-functional requirements
- Collaborate with the Scrum team in an agile development environment
- Contribute to continuous improvement of SDLC processes and methodologies
- Develop solutions with scalability and flexibility in mind
- Ensure development delivery meets expectations as defined in a User Story
- Attend and actively participate in all Sprint meetings (Refinement, Planning, Stand-up and Retrospective)
- Accountable to accept and deliver work within each sprint that closely matches planned capacity; escalate to Scrum Master and/or manager if there is an insufficient number of User Stories in the backlog to achieve this.
- Quickly identify roadblocks/impediments and escalate to the Tech Lead or Scrum Master
- When engaged by Operations, assist with root cause analysis and resolution of production Incidents
- Burn down daily and call out any assigned work that does not have associated tasks in Rally (i.e., ServiceNow Federated Team Stories)
- Ensure that the product/capability owners are aware of alternative solutions to meet requirements and their associated risks
- Ensure automated testing scripts are updated, if they exist for the functionality that is being modified by assigned Task. Deliver changes per defined source control management strategy and branching guidelines
- Ensure code is properly documented (i.e. SNDoc)
- Participates in interviewing of new software engineering resources
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or associate degree
- 4+ years of ServiceNow development skills
- 4+ years of experience with ITSM processes (Incident/Problem/Request/Change management)
- 2+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- 2+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5
Preferred Qualifications:
- Knowledge of programming languages, test methodologies, corresponding tools and technology (as listed below)
- Core Java Script
- Selenium Web driver
- GitHub
- JMeter
- Experience with maintaining automated testing scripts
- Experience with Selenium
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
