Job Title: Senior Software Engineer, Genesys IVR and Conversational AI
Work Arrangement: Hybrid, three days onsite and two days remote
Location: Jersey City, NJ or Pennington, NJ
Employment Type: Contract, 12 months or longer
Engagement Type: W2
Interview Process: Two virtual rounds, with an onsite round possible
Dhaka Technologies Limited Company is hiring on behalf of our client, i8is, in support of their end client, Bank of America, for a Senior Software Engineer to deliver next-generation customer self-service solutions using Genesys technologies. This is a hybrid contract role based in Jersey City or Pennington, NJ, with three days per week onsite.
The selected engineer will work with a highly talented team that leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies. Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms is highly desirable.
Responsibilities- Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment while following established engineering and quality best practices.
- Partner with business and technology teams to ensure solutions are aligned with strategic objectives and deliver desired business outcomes.
- Help drive the evolution of customer experiences by developing AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.
Genesys IVR
Required Qualifications- Strong AI skills, with experience using Microsoft Copilot for data extraction, transformation, reporting, and analysis.
- Strong proficiency in managing senior management expectations across both Technology and Line of Business.
- Strong presentation skills combined with strong analytical skills.
- Strong proficiency in SQL, including joins, aggregations, and optimization.
- Experience with data mapping, business rules documentation, and report validation.
- Experience creating reports, datasets, workflows, and analytical output using large volumes of data.
- Strong hands-on experience with data extraction, transformation, reporting, and analysis.
- Ability to interpret business requirements and convert them into technical logic and reporting solutions.
- Strong analytical and problem-solving skills with attention to detail.
- Experience in data quality checks, reconciliation, exception reporting, and metric generation.
- Ability to troubleshoot data issues, performance issues, and reporting discrepancies.
- Good communication skills for working with business users, technology teams, and data stakeholders.
- Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications.
- Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences.
- Ability to translate business requirements into intuitive, user-centric designs while collaborating effectively with product, business, and technology stakeholders.
- Strong analytical and design-thinking skills, with experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences.
- Local candidates in the Jersey City or Pennington, NJ area who can work three days per week onsite.
- Strong Genesys IVR and Genesys Cloud experience with hands-on conversational AI, voice bots, and chat bots.
- Customer self-service and contact center experience, with strong written and verbal communication skills.
The pay range for this position is $60.00 to $65.00 per hour. The rate may be negotiable based on experience, education, geographic location, and other factors. This role does not offer visa sponsorship, so candidates must hold work authorization that does not require sponsorship now or in the future.
How to ApplyQualified candidates are invited to submit an updated resume to [email protected] with the position title in the subject line.
Requirements
Candidate Information Form – Please Fill Out Completely
- Full Name (As per ID):
- Present Location (City and State):
- Phone Number:
- Email ID:
- LinkedIn Profile:
- Work Authorization/Visa & Validity:
- Total Work Experience, Relevant Experience, Years in USA:
- Highest Education (Year of Passing & College Name):
- Certifications (if any):
- Availability for Interview (Preferred Time):
- Currently on a Project (Yes/No) – If yes, reason for change/new project:
- Willingness to Travel across US/Canada (as applicable):
- Any Interviews in the Pipeline?
- Any Final Interviews Pending?
- Comfortable with Contract/Full-Time (Please specify):
- Have you been submitted to the above client/vendor before?
- Notice Period:
- Vacation Plans in the Next Three Months:
- Do you have any Final Interviews/Offers currently (Yes/No):
Skills Required
- Strong Genesys IVR experience
- Strong Genesys Cloud experience
- Hands-on conversational AI, voice bot, and chatbot experience
- Experience designing, developing, testing, deploying, and supporting IVR, voice, and chat solutions
- Strong AI skills, including Microsoft Copilot for data extraction, transformation, reporting, and analysis
- Strong SQL proficiency, including joins, aggregations, and optimization
- Experience with data mapping, business rules documentation, report validation, data quality checks, reconciliation, exception reporting, and metric generation
- Experience creating reports, datasets, workflows, and analytical outputs using large data volumes
- Ability to interpret business requirements and convert them into technical logic and reporting solutions
- Strong analytical, problem-solving, troubleshooting, and attention-to-detail skills
- Strong communication and presentation skills with the ability to manage senior technology and line-of-business stakeholders
- Experience with UX/UI design using GitHub Copilot and Microsoft Copilot to create wireframes, user journeys, prototypes, and design specifications
- Experience using AI-assisted development tools to create front-end code, reusable UI components, responsive designs, and accessible user experiences
- Experience with usability testing, design optimization, rapid prototyping, and iterative enhancement
- Customer self-service and cloud contact-center experience
- Local to Jersey City or Pennington, New Jersey and able to work onsite three days per week
- Work authorization that does not require current or future visa sponsorship
What We Do
Dhaka Technologies Limited is a Washington, D.C.-based IT solutions and staff augmentation provider serving government and private-sector organizations. It supplies IT staffing, recruiting, consulting, hardware and software solutions, application development, cloud and infrastructure services, cybersecurity, data engineering, and software testing. The company helps clients build and manage secure, scalable technology environments while connecting them with skilled technical professionals across diverse industries.
