Job Description:
Key Responsibilities
EDI Architecture, Configuration & Implementation
Design, configure, and deploy new EDI messages, including map development and transformation logic across ANSI X12 and EDIFACT standards.
Lead the onboarding and integration of new trading partners, ensuring end-to-end connectivity, testing, and operational readiness.
Validate and optimize EDI configurations to ensure performance, reliability, and compliance with global standards.
Monitoring, Troubleshooting & Incident Resolution
Monitor EDI queues, message flows, and system performance across Production, DR, and Test environments.
Diagnose and resolve EDI errors, failures, and exceptions in real time, minimizing business disruption.
Serve as the senior escalation point for complex customer-reported EDI issues.
Support P1 incidents and participate in 24×7 standby rotations when required.
Customer Consulting & Technical Leadership
Provide expert guidance to customers on EDI best practices, onboarding strategies, migration planning, and integration design.
Conduct EDI health checks, assessments, configuration reviews, and troubleshooting workshops.
Mentor junior EDI engineers and apprentices, providing training and knowledge transfer.
Collaborate with Infrastructure, Database, Application Support, and Product teams to ensure end-to-end integration success.
Operational Excellence & Continuous Improvement
Ensure adherence to SLAs, operational standards, and documentation requirements.
Contribute to standardization of EDI processes, templates, checklists, and diagnostic tools.
Recommend improvements to monitoring, alerting, and error-handling workflows.
Qualifications & Experience
Required
Bachelor’s degree in IT, Computer Science, Engineering, or equivalent work experience.
6–8 years of hands-on EDI experience in enterprise software, logistics, maritime, or supply chain environments.
Strong proficiency in:
UN/EDIFACT (BAPLIE, COPARN, COPRAR, 315, etc.)
ANSI X12 (214, 310, 322, 404, etc.)
Strong understanding of message envelopes, segments, acknowledgements (CONTRL, 997), and trading partner communication channels.
Proven track record of EDI integration, testing, mapping, and production support.
Desired / Advantageous
Experience with Kaleris / Navis N4 TOS EDI.
Maritime, logistics, or supply chain industry domain knowledge.
Experience with SFTP/AS2 communication, message queues, and mapping tools.
Experience supporting distributed, global teams.
Knowledge, Skills, and Abilities
Strong analytical, diagnostic, and root-cause analysis skills.
Excellent communication and customer-facing consulting skills.
Ability to handle high-pressure scenarios and prioritize effectively.
High attention to detail and accuracy in configuration and documentation.
Strong ownership mentality and proactive problem-solving attitude.
Collaborative team player with the ability to guide, support, and mentor others.
High energy, professionalism, and commitment to excellence.
Multilingual proficiency is a plus.
Required to support 24×7 operations and work in shifts when required.
Summary
This senior role is essential for ensuring seamless, high-quality EDI operations for Kaleris customers. You will directly impact supply chain efficiency, operational stability, and customer satisfaction across some of the world’s busiest maritime and logistics environments.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent work experience.
- 6 - 8 years of hands-on EDI experience in enterprise software, logistics, maritime, or supply chain environments.
- Strong proficiency in UN/EDIFACT and ANSI X12 standards.
- Proven track record of EDI integration, testing, mapping, and production support.
What We Do
Kaleris is a leading provider of cloud-based supply chain execution and visibility technology solutions. Many of the world's largest brands rely on Kaleris to provide mission-critical technology for yard management, transportation management, maintenance and repair operations, terminal operating systems, and ocean carrier and vessel solutions. By consolidating supply chain execution software assets across major nodes and modes, we address the dark spots and data gaps that cause friction and inefficiency in the global supply chain.
