Senior Software Engineer - BMC Remedy

Job Summary

Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore.

Focus of the Role

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

Employees are entitled to 12 paid holidays per calendar year                      

Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

Relocation support options across India, from junior to senior positions within the company

Receive insurance benefits such as medical, accidental and life insurances

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

• Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.
• Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.
• Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.
• Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.
• Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

About You

• Minimum 10+ years of experience in BMC remedy
• Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's
• Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting
• Experience on iPass and Webhooks
• Good knowledge of SRM , Knowledge Management , Atrium CMDB
• Remedy Workflow customizations using Developer Studio
• Basic ITIL Framework concepts
• Experience in proposing and implementing architecture of Custom integrations
• Experience in configuring and working on Remedy Server-group environment
• Previous experience of working overlay concept
• Experience on BMC Helix Deployment manager
• Should have ITSM integration experience with other remedy & web service integration.
• Experience in performance tuning and troubleshooting BMC Remedy AR Server issues
• Good in customer interaction.

If you are looking to take the next step in your career, we want to hear from you!

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.