Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively looking for a Senior Software Engineer with experience working with API Gateway, Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
Key Responsibilities:
- Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
- You will play a critical role in developing a highly available, highly scalable and reliable microservices with primary focus on API Gateway and API Developer Portal
- Stay updated on industry best practices and emerging trends in API management to recommend improvements and optimizations.
- Collaborate with development teams to ensure APIs are well-documented and accessible to internal and external stakeholders.
- Design, develop, and maintain the API Developer Portal to enhance the overall developer experience.
- Design, implement, and manage API Gateway solutions to facilitate seamless communication between various services.
- Configure and maintain API Gateway policies, security settings, and access controls.
- Monitor and analyze API traffic to identify performance bottlenecks and optimize system efficiency.
- You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
- Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
- Dive deep into the software stack to troubleshoot and provide production support as needed.
Skills Required:
- You are an expert in API Gateway, API/Java/Spring, with 7+ years of related experience.
- Experience with API Gateway (APIGee).
- Proven experience in developing and maintaining API Developer Portals.
- Participate in 24/7 production on-call rotation, troubleshooting and resolving identity-related incidents.
- Experience with Oauth2 is a plus.
- You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
- Nice to have working experience with one of the major public cloud platforms, preferably GCP. Dive deep into the software stack to troubleshoot and provide production support as needed.
- Work with a team of peers, share a passion for what they’re creating and pull your own weight.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
