We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Software Development Engineer - SRE, Retail and Pharmacy is responsible for maintaining, supporting, and improving the organization’s software applications and platforms. This role provides technical expertise across application testing, deployment, configuration, monitoring, and issue resolution. The analyst ensures stable and reliable application performance, supports production operations, and contributes to continuous improvement initiatives. The position also incorporates foundational Site Reliability Engineering (SRE) practices focused on monitoring, alerting, and system health.
Job Responsibilities
Application Support & Troubleshooting
- Provide technical support for enterprise applications, ensuring smooth daily operations and timely resolution of functional or technical issues.
- Diagnose and resolve application incidents reported by end-users, including system errors, data issues, and integration failures.
- Collaborate with development, infrastructure, database, and vendor teams to implement fixes, mitigation strategies, and permanent solutions.
Monitoring, Alerts, & SRE Functions
- Manage and enhance application monitoring dashboards, alerts, and health checks.
- Analyze alert noise and participate in alert tuning to improve signal-to-noise ratio.
- Perform routine system health checks, environment validations, and log reviews to proactively identify issues.
- Participate in on-call rotations (if applicable) to support incident response and ensure application availability.
- Contribute to establishing and improving SLOs/SLIs and performance baselines.
Maintenance, Upgrades, & Operational Excellence
- Assist with planned maintenance activities such as patching, upgrades, and data cleanup tasks.
- Participate in release planning, deployment activities, and post-deployment validation.
- Engage in discussions on enhancements, bug fixes, and new releases and coordinate across teams to ensure successful delivery.
Documentation, Training, & Knowledge Sharing
- Create and maintain knowledge base articles, SOPs, troubleshooting guides, and runbooks for common workflows and incidents.
- Provide training, guidance, and best-practice recommendations to end-users and team members.
- Support compliance and audit activities, including documentation and evidence collection.
Continuous Improvement & User Engagement
- Analyze support trends and user feedback to identify opportunities for usability, performance, and reliability improvements.
- Collaborate with product and engineering teams to recommend enhancements and drive optimization initiatives.
- Respond to requests from internal and approved external partners in a timely and professional manner.
Required Qualifications
- 3–5 years of experience in application support, technical support, or a related IT role.
- Strong problem-solving and decision-making skills.
- Effective verbal and written communication skills.
- Ability to work collaboratively across technical and non-technical teams.
- Self-directed, organized, and able to manage multiple priorities.
- Detail-oriented with a strong focus on accuracy and quality.
Preferred Qualifications
- Experience with ServiceNow or other ITSM platforms.
- ITIL 4 Foundation certification preferred.
- Familiarity with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Azure Monitor, CloudWatch, etc.) is a plus.
- Basic understanding of SRE principles (incident management, alerting, SLIs/SLOs, observability).
- Experience with SQL, log analysis, or scripting (PowerShell, Python, etc.) is beneficial.
Education
Bachelor’s degree preferred, or equivalent technical training or relevant professional experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3-5 years of experience in application support, technical support, or a related IT role
- Strong problem-solving and decision-making skills
- Effective verbal and written communication skills
- Ability to collaborate across technical and non-technical teams
- Self-directed, organized, and able to manage multiple priorities
- Detail-oriented with a strong focus on accuracy and quality
- Experience with ServiceNow or other ITSM platforms
- ITIL 4 Foundation certification
- Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, Azure Monitor, or CloudWatch
- Basic understanding of SRE principles, including incident management, alerting, SLIs, SLOs, and observability
- Experience with SQL, log analysis, or scripting using PowerShell or Python
- Bachelor's degree or equivalent technical training or relevant professional experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
