About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Founded in 2009, Premier Construction Software is a global provider of AI-powered construction ERP solutions. Premier helps construction teams manage complex financials, automate workflows, and gain real-time visibility into project performance through intelligent, data-driven tools.
With offices across North America, Australia/New Zealand, and the UAE, Premier supports customers operating in multiple regions and time zones. Premier is a subsidiary of Constellation Software Inc., a global leader in vertical market software.
The Position:
We are hiring Senior Software Developer (Support) to expand our technical support capacity as the platform scales. This is a senior, hands-on role focused on complex troubleshooting, data integrity, API-based integrations, and close collaboration with Product, Development, and QA teams. The role requires strong SQL expertise, sound judgment, and deep ERP domain knowledge.
Reporting & Collaboration:
This role reports directly to the Tech Support Lead. In addition, the Senior Technical Support Engineer works closely with the Executive Product Director on customer-support-related initiatives, escalations, and systemic product improvements informed by support trends. The successful hire will work from the Contour Software Lahore office as part of the resource-center team that is an extension of the division-based R&D department.
Coverage & Time Zone Alignment:
AU Time Zone – Primary support for Australia with overlap into North America
Key Responsibilities:
Own and resolve complex, data-centric and integration-related technical issues
Investigate discrepancies across UI, reports, APIs, workflows, and database layers
Safely perform approved data corrections with strong audit and data-integrity awareness
Troubleshoot API-related issues including payload validation, data mapping, and system interactions
Determine when issues require product or engineering escalation versus data or configuration fixes
Collaborate closely with Product, Development, QA, and Support leadership
Provide clear written and verbal communication on root cause, impact, and resolution
Business & Domain Knowledge:
ERP systems with construction or project-based accounting
General Ledger, fiscal periods, AP/AR workflows, and financial controls
Job Costing, Subcontracts, Change Orders, Billing, and Forecasting
Reporting accuracy, cross-module data consistency, and downstream financial impact
Technical Skills (Must-Have):
Expert-level Microsoft SQL Server (advanced troubleshooting, scripting, execution)
Strong understanding of audit-safe data handling in production environments
C# / ASP.NET (ability to read and understand backend service logic)
REST API fundamentals (request/response analysis, payloads, status codes, integrations)
Angular (working knowledge for UI and API interaction analysis)
Soft Skills & Senior Expectations:
Excellent verbal and written communication skills
Strong analytical thinking and sound independent judgment
High ownership, accountability, and attention to detail
Ability to operate effectively across time zones and cross-functional teams
Exciting Benefits we offer:
Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Skills Required
- Expert-level Microsoft SQL Server (advanced troubleshooting, scripting, execution)
- Strong understanding of audit-safe data handling in production environments
- Ability to read and understand backend service logic in C# / ASP.NET
- REST API fundamentals (request/response analysis, payloads, status codes, integrations)
- Working knowledge of Angular for UI and API interaction analysis
- ERP domain knowledge (construction or project-based accounting) including General Ledger, AP/AR, fiscal periods, job costing, subcontracts, change orders, billing, forecasting
- Excellent verbal and written communication skills
- Strong analytical thinking, sound independent judgment, high ownership and attention to detail
- Ability to operate effectively across time zones and collaborate with cross-functional teams (Product, Development, QA, Support leadership)
What We Do
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), specializing in IT services and consulting. The company provides augmented teams of professional IT staff to support 245 business units within CSI, helping them implement, support, extend, and enhance the mission-critical enterprise systems that power thousands of medium and large businesses and public institutions globally.
