Jobs at Contour Software

Provides advanced technical support for a SaaS platform through phone, email, chat, and ticketing systems. Diagnoses complex system, database, API, hardware, software, and network issues; identifies root causes; documents resolutions; creates troubleshooting guides; manages escalations; and collaborates with support teams to improve customer satisfaction and reduce recurring issues.

Supports SaaS implementation operations by reviewing contracts, validating pricing and scope, coordinating project assignments, managing site creation and client transitions, maintaining SharePoint documentation, and producing dashboards and reports. Tracks project backlogs, holds, launches, NPS results, and operational data while coordinating with Sales, Billing, Finance, Client Success, Support, designers, and technical teams. Ensures accurate project, contract, billing, and system records and drives process improvements.

Provide advanced technical support for the TUNE SaaS platform through phone, email, chat, and ticketing systems. Diagnose complex system, database, API, hardware, software, and network issues; identify root causes; document resolutions; manage escalations; and create troubleshooting resources. Collaborate with technical support and client success teams, prioritize customer issues, communicate clearly with technical and nontechnical stakeholders, and continuously improve technical knowledge and support processes.

Owns end-to-end M&A execution across MENA and APAC, from target qualification through closing. Responsibilities include financial analysis, Excel valuation modeling, offer and deal-document preparation, negotiations, due diligence coordination, relationship management, and post-acquisition financial integration. The role also provides guidance to junior team members and supports process improvement. Candidates need substantial transaction execution and financial management experience, strong communication skills, and the ability to travel regionally and to Canada.

Own database and application performance analysis for enterprise ERP software, focusing on Microsoft SQL Server. Diagnose query, indexing, blocking, deadlock, IIS, Windows, and application bottlenecks; optimize T-SQL, stored procedures, and database workloads; trace requests end-to-end; establish performance baselines; document findings; and collaborate with distributed development and QA teams.

The Security Operations Engineer strengthens cybersecurity across multiple business units by implementing security controls, improving vulnerability and patch management, identity security, endpoint protection, backups, monitoring, and incident response. The role partners with distributed IT teams, supports security tooling rollouts, identifies and remediates control gaps, develops playbooks, and provides training and mentoring to improve security maturity and local ownership.

The SQA Analyst plans and executes functional, exploratory, regression, automation, accessibility, mobile, integration, and user acceptance testing for web and progressive web applications. Responsibilities include writing test cases and UAT scripts, running automated suites, validating integrations and accessibility, documenting and retesting defects, supporting early customer testing, and providing release sign-off recommendations. The role requires collaboration with product pods and daily overlap with the US Eastern Time zone.

Join a QA team as a trainee, executing software test plans, supporting quality assurance throughout the development lifecycle, identifying defects and system weaknesses, and helping develop and follow QA methodologies. The role progresses from training to apprenticeship and may lead to permanent employment. Candidates should understand software testing concepts, programming, SQL, application architectures, and analytical problem-solving.

Leads accounting operations and financial reporting for business units, including reconciliations, accounts receivable, billing, collections, payables, treasury, fixed assets, revenue recognition, invoicing, and contract reviews. Supervises and develops onshore and offshore finance teams, supports quarterly reporting, drives process automation and systems integration, and ensures compliance with accounting policies and IFRS standards.

Own the DevSecOps and application security program for an AWS-based payment platform. Responsibilities include automating SAST, SCA, DAST, container and infrastructure scanning; hardening AWS and Kubernetes environments; implementing identity, secrets, supply-chain, and data protections; automating PCI DSS evidence; coordinating penetration testing and incident response; and deploying AI-assisted security automation with measurable improvements to remediation, detection, and compliance outcomes.

Supports client enquiries, issue documentation, BI dashboard rollouts, product testing, project tracking, and process documentation under senior team guidance. The role requires SQL, advanced Excel, numeracy, communication, and problem-solving skills. It includes structured onboarding and mentoring, with opportunities to develop into more senior BI responsibilities. Candidates should have a recent IT-related degree and experience through BI or SQL coursework, internships, or personal projects.

Supports portfolio finance through monthly and quarterly accounting entries, reconciliations, reporting submissions, tax packs, payments, expense processing, and internal audit activities. The role resolves intercompany and reporting variances, maintains controls documentation, coordinates BPC and GP submissions, and contributes to process improvements, NetSuite implementation, and other finance initiatives.

Trainee Software Developers will complete a 3- to 3.5-month training program focused on enterprise-level application development, with potential full-time employment afterward. Responsibilities will involve learning and applying object-oriented programming, .NET, JavaScript, Angular, SQL, REST APIs, Git, software design, algorithms, and AI application concepts. The role is based in the Lahore office and requires strong communication, attention to detail, and a commitment to professional software engineering practices.

Lead maintenance, support, enhancement, and release work for Windows desktop applications built with VB6 and COM. Analyze and document legacy code, create characterization tests, improve build and release workflows, and use Claude Code for AI-assisted development. Collaborate with Product and Infrastructure teams on modernization toward web products, mentor developers, assess technical risks, and guide business-rule migration from legacy applications.

Manages full-cycle accounting, month-end and quarter-end close, accounts receivable and payable, reconciliations, treasury, fixed assets, and financial reporting. Leads and develops the finance team, ensures IFRS-compliant accounting, reviews revenue recognition under IFRS 15, and supports ERP implementation through process design, migration, testing, and training. Also contributes to budgeting, forecasting, variance analysis, recurring revenue projections, management reporting, and KPI tracking.

Trainee Software Developers will complete a 3- to 3.5-month training program focused on enterprise application development, with potential full-time employment based on performance. Responsibilities will involve applying object-oriented programming, data structures, algorithms, databases, frontend technologies, REST APIs, Git, and professional software engineering practices. The role is office-based in Karachi and requires strong communication, learning ability, and attention to detail.

Write high-volume, publish-ready content for construction software across websites, blogs, trade publications, social media, email, sales enablement, and customer stories. Apply SEO best practices, interview experts and customers, edit and proofread content, maintain brand voice, use AI tools responsibly, and manage multiple deadlines against a content calendar.

Manage and optimize B2B paid search campaigns across Google Ads and Microsoft Advertising. Responsibilities include keyword research, audience targeting, budget pacing, bid optimization, conversion tracking, CRM-based offline conversions, ad testing, landing page experimentation, reporting, and performance analysis. The role focuses on generating qualified leads, SQLs, opportunities, and pipeline across multiple regions, currencies, and time zones.

Design responsive websites, landing pages, marketing collateral, digital campaigns, and print materials from brief through final production. Create wireframes and high-fidelity designs, maintain brand guidelines and reusable templates, prepare assets, collaborate with marketers, developers, and stakeholders, and perform design QA. Manage multiple creative projects, communicate timelines, incorporate feedback, and ensure designs support engagement, conversion, and consistent brand experiences.

Develop and maintain carrier-grade VoIP platforms, AI voice agents, virtual receptionists, APIs, integrations, and automation using Python and telecom technologies. Configure SIP infrastructure, call routing, carrier services, and AI speech systems; troubleshoot signaling, media, security, and reliability issues. Support scalable deployments, monitoring, documentation, testing, incident response, and on-call operations.