Jobs at Contour Software

Provides Tier 1 and Tier 2 technical support for Club Caddie software, hardware, peripherals, and client service inquiries. Troubleshoots issues via phone, email, chat, and ticketing systems; documents cases, manages SLAs, escalates complex problems, collaborates with Development and QA, and follows issues through resolution. The role emphasizes hardware configuration and troubleshooting for printers, card readers, payment devices, and Windows equipment, while maintaining strong customer satisfaction.

Supports HR operations by administering employee health and welfare plans, processing enrollments and terminations, reconciling benefits statements, maintaining employee records, conducting background checks, and updating Workday HRIS records. The role also provides employee customer service, assists with recruitment and interviews, prepares personnel files and correspondence, and ensures accurate documentation and compliance with labor laws and plan provisions.

Assists the Corporate GL team with sales tax tasks for North American businesses, including sales tax nexus studies, product taxability analysis, tax filings, rate updates, reconciliations, control reports, and accurate journal entry verification. The role supports compliance with US, Canadian, European, and Australian indirect tax regulations while developing accounting expertise and improving processes.

Manage the Karachi office reception desk, greet visitors, answer calls and inquiries, handle complaints, distribute mail and packages, maintain files and supplies, monitor office expenses, and support administrative and HR documentation. Assist with interview scheduling and candidate communication, organize common areas, and handle additional administrative duties such as travel arrangements and scheduling.

Develop and maintain a web portal using .NET, C#, SQL Server, AWS, and React. Responsibilities include building features, translating designs into code, optimizing performance, writing unit tests, refactoring, debugging with QA, documenting software, analyzing requirements, supporting production systems, and triaging AWS-based Windows instances.

Process customer billing, maintain contract and revenue records, configure revenue recognition schedules, apply tax treatment, reconcile invoices and accounts, investigate billing discrepancies, manage credits and invoice reissues, support month-end close, maintain audit-ready documentation, and improve billing controls and data quality. The role collaborates with Sales, Customer Success, Commercial Operations, and Finance teams to ensure accurate, compliant customer billing.

Provides analytical and technical support for global HR systems, including Workday configuration, testing, documentation, troubleshooting, user support, audits, EIB data uploads, dashboards, advanced reporting, process optimization, system training, and stakeholder requirement gathering. Maintains HRIS data integrity and policy compliance while supporting enhancements across multiple Workday modules.

The SQA Trainee will join RazorSync’s QA team and progress through training and apprenticeship, with potential full-time employment. Responsibilities involve learning and applying software quality assurance and testing concepts, evaluating systems, identifying weaknesses and bottlenecks, using SQL and basic test automation tools, and collaborating with an onshore R&D team. The role requires analytical problem-solving, attention to detail, communication skills, and familiarity with software development, databases, version control, and potentially mobile application testing.

Develop standards-compliant websites and browser-based applications by translating business requirements and designs into scalable software. Apply object-oriented design, modern web technologies, testing, documentation, source control, and web standards. Estimate and plan development work, review junior team members’ estimates, understand complex codebases, and use AI-assisted tools responsibly across the software lifecycle while validating outputs for quality, security, performance, and maintainability.

Provide first-line technical support for Jonas Club ERP users through phone, email, chat, and ticketing platforms. Diagnose and resolve software, network, and system issues; explain product features; document support activity; collaborate with Development, QA, and Product teams on escalations; and assist with booking, membership, and club service inquiries. Monitor client feedback and contribute to process and knowledge-base improvements. The role requires rotating 24/7 availability after training.

Provides first-line technical and product support for Jonas Club ERP users through phone, email, chat, and ticketing platforms. Diagnoses software, network, and system issues; guides customers on product features; documents support activity; escalates complex issues to Development, QA, and Product teams; and supports booking, membership, and club service coordination. The role also contributes to knowledge-base updates, customer satisfaction improvements, and process refinement while working rotating 24/7 shifts.

Monitors payment transactions and merchant activity for fraud, abuse, and policy violations. Investigates flagged transactions, performs merchant risk assessments, documents cases, and recommends account actions. Reviews chargebacks under card network rules, analyzes trends, and proposes prevention measures. Partners with onboarding, compliance, customer support, finance, and legal teams to resolve disputes and maintain accurate risk and chargeback reporting.

Join the QA Automation team as a trainee and progress through training and apprenticeship toward potential permanent employment. Responsibilities include applying software development lifecycle and quality assurance concepts, writing and executing SQL queries, developing programming and scripting solutions, evaluating application architectures, identifying system weaknesses and bottlenecks, and supporting automated testing. The role requires strong analytical, problem-solving, communication, teamwork, organization, and independent-working skills.

Trainee Software Developers will complete a 3–3.5-month training program focused on enterprise-level application development, with potential full-time employment based on performance. Responsibilities will involve applying object-oriented programming, .NET, frontend development, databases, REST APIs, Git, software design, and AI-powered application concepts within an R&D team.

Join the QA team as a trainee and progress through training and apprenticeship toward potential full-time employment. Responsibilities include evaluating software systems, identifying weaknesses and bottlenecks, writing and executing SQL queries, applying software quality assurance and testing concepts, and using programming or scripting skills. The role requires analytical problem-solving, attention to detail, communication, planning, teamwork, and independent work.

Perform hands-on manual testing of enterprise healthcare applications to support high-quality, timely releases. Responsibilities include creating test scenarios, verifying data with SQL, tracking defects, collaborating within Agile/Scrum teams, and applying analytical investigation skills. The role also involves evaluating AI-assisted testing tools for test case generation, debugging, test data creation, defect prediction, optimization, and coverage improvement.

Designs, maintains, and executes automated tests for web, desktop, mobile, and API applications. Responsibilities include UI and API automation, functional and data validation, database testing, regression and end-to-end strategy development, CI/CD integration, defect investigation, and collaboration with distributed Agile engineering teams. The role also uses AI-assisted tools to improve test generation, execution, maintenance, and QA productivity.

Owns the reliability, security, maintenance, and continuous improvement of AWS and Windows-based cloud infrastructure. Responsibilities include administering RDS, EC2, SQL Server, Active Directory, DNS, messaging, load balancing, networking, patching, backups, disaster recovery, monitoring, incident response, automation, documentation, and deployment reliability. The role partners with engineering, QA, security, and business teams while supporting high-availability SaaS platforms, reducing configuration drift, improving operational readiness, and managing cloud costs.

Own and expand Playwright and TypeScript automation across web, mobile, and staff-portal platforms. Develop API and contract tests for AWS Lambda and REST services, perform manual and exploratory testing on Flutter iOS and Android applications, manage test data and environments, and verify multi-tenant, localized, offline-first, and accessible experiences. The role also includes defect triage, Jira workflow ownership, peer QA, CI/CD test integration, and responsible use of AI coding assistants.

Provide first-line Salesforce support, troubleshoot user issues, manage tickets, maintain CRM data quality, assist with onboarding and access requests, support UAT and system testing, maintain reports and dashboards, create documentation, and escalate complex issues. The role also contributes to Salesforce projects, continuous improvement, user adoption, and daily Sales Operations activities while working closely with the Salesforce System Administrator.