Senior Software Engineer - Python
What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Role:
We are looking for a highly skilled Python Senior Software Engineer to join our team and drive our initiatives to new heights. If you are passionate about Python and have a proven track record in delivering results in a AI-focus team, we want to hear from you!
Responsibilities
- Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data
- Develop microservices that expose machine learning or information retrieval algorithms.
- Contribute in identifying performance bottlenecks and improving systems scalability.
- Stay updated with the latest technologies and methodologies in both software engineering and data science, and apply them to improve team practices.
- Collaborate with cross-functional teams, including product managers, software engineers, and data engineers, to understand and follow project requirements, and task deliverables.
- Write code of high quality using solid engineering principles.
- Evaluate quality, performance, and accuracy of algorithms through rigorous testing and validation processes.
- Maintain detailed documentation of your task outcomes, including systems and algorithms.
Required Skills:
- Minimum of 5 years of professional Python development experience
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Solid understanding of software development principles and architectural best practices.
- Familiarity with cloud platforms such as AWS, GCP or Azure.
- Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
- Proven experience in designing and developing APIs and microservices.
- Proficiency in SQL with hands-on experience in working with relational databases.
- Experience in observability tools and software, such as, Splunk, DataDog, Service Now, etc.
Preferred Qualifications:
- Master's degree in Computer Science, Engineering, Data Science.
- Experience with CI/CD practices and tools such as Jenkins.
- Familiarity with machine learning concepts and libraries (e.g., Pandas, Scikit-Learn, PyTorch).
- Familiarity with agile development methodologies such as Scrum or Kanban.
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
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