We are looking for a Senior Software Developer with deep expertise in Python, Amazon Connect, and Salesforce. You’ll play a key role in a large-scale contact center transformation program that spans multiple years and impacts over 10,000 agents worldwide. This is a highly visible, strategic initiative where you’ll troubleshoot complex integration challenges, drive development, and ensure seamless connectivity between Amazon Connect and Salesforce.
Key Responsibilities
- Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC.
- Diagnose and resolve ongoing issues with Salesforce and Connect adapters.
- Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.
- Provide guidance on integration of best practices, object relationships, and failure handling scenarios.
- Assist in development and troubleshooting for Connect + SFDC integration, ensuring scalability and reliability.
- Work closely with stakeholders to address enterprise-level use cases (e.g., supervisor notifications during call scenarios).
- May require minimal travel for client onsite.
Required Skills & Experience
- 5+ years of professional experience with Python, including building scalable APIs.
- Proven experience with Amazon Connect and Salesforce Service Cloud Voice (SCV) / Salesforce Contact Center (SCC) integrations.
- Strong understanding of AWS Connect architecture and Salesforce modules.
- Ability to troubleshoot complex integration issues and coordinate with vendor support teams.
- Familiarity with contact center solutions and large-scale migration programs.
- Excellent problem-solving and communication skills.
Preferred Qualifications
- Experience with Twilio-based contact center solutions.
- Knowledge of AI-driven contact center enhancements.
- Prior to working on enterprise-scale programs.
This is a remote full-time W2 employee position with the following benefits:
- Competitive salary
- Generous PTO policy, company holidays
- 401k with company match
- Health, Dental, Life, LTD
- 100% remote, always will be.
As an equal opportunity employer, JBS does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.
JBS only hires individuals authorized for employment in the United States on a W2 basis.
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What We Do
We make complex, simple.
For more than two decades, JBS Dev has been a trusted technology partner for high-growth startups to multi-billion-dollar enterprises across a variety of industries. From modernizing existing systems, building new enterprise applications, digitalizing processes, and developing innovative mobile applications, we can support existing in-house teams or be the entire team to take a vision to reality. Our experience and expertise span the entire product lifecycle from ideation and conception to strategy, implementation, and delivery.
Core Technical & Functional Strengths:
•Enterprise Technology & Performance
•Data & Business Intelligence
•Generative AI & Machine Learning
•Mobile
•Cloud
•Custom Development & Applications
What Sets Us Apart
Our success is closely tied to our unique approach. We recruit only the most talented industry-leading software engineers, architects, developers, and project managers skilled working in a U.S.-based remote environment who have mastered architecting elegant solutions to the most complex challenges. We first get to know your business, deeply understand what drives your business success, and deliver to that. This caliber of technical talent and business acumen allows us to produce better solutions at faster delivery rates for a faster return on your investment.
Unique Remote Work Environment
All of our employees have worked remotely since 1999
