Principal Solution Architect, ServiceNow AI Platform Integrations(m \ f \ x)

Help shape the future of IT operations and observability by building deep integrations between Dynatrace and ServiceNow.

Reporting to the Director of Global Strategic Technology Alliances and Ecosystems in the Office of Technology and Product (OTP), the Principal Solution Architect drives the technical core of our ServiceNow partnership. You’ll collaborate with Product Managers and Product Architects from both Dynatrace and ServiceNow, driving solution design, reference architecture, technical advisory, and co-innovation, ensuring customers realize the full power of Dynatrace combined with ServiceNow.

Your responsibilities include:

• Co-innovate with Dynatrace Product & Engineering teams and ServiceNow counterparts, translating market needs into high-impact features.
• Drive and shape end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow.
• Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices.
• Oversee certification and quality-assurance processes for integrations published on the ServiceNow Store and Dynatrace Hub.
• Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops.
• Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps.

Basic Qualifications:

• 7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations.
• 5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise.

Preferred Qualifications:

• Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM).
• Proven track record of designing and delivering certified integrations between enterprise software vendors.
• Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams.
• Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB
• Excellent presentation, facilitation, and technical writing abilities.

Nice to have:

Additional experience with ServiceNow Security Operations (SecOps) and/or Governance, Risk & Compliance (GRC), DevOps.

Familiarity with Dynatrace observability, application security, automation, and DevSecOps concepts.

Additional ServiceNow certifications such as Certified System Administrator or Application Developer.

Location & Travel

This role is open in Linz\Vienna as well as in Boston, US. Regular time-zone overlap with the U.S. Eastern Time is expected. 20–30% Expect travel for partner workshops, customer engagements, and industry events such as ServiceNow Knowledge.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.

• DOE, salary 204K$ - 306K$, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.