What success looks like in this role:
We are seeking a Senior Software Application Engineer to serve as a key escalation point for Dynamics 365, Power Platform, and Azure-hosted applications. This role is responsible for managing complex incidents, performing root cause analysis, mentoring team members, and driving continuous improvement across support processes, documentation, and service delivery.
Key Responsibilities
Support and troubleshoot Dynamics 365 Commerce, CRM, and Case Management solutions.
Lead investigation and resolution of complex application, integration, and data-related issues.
Perform root cause analysis and coordinate escalations to L3 or vendor support teams when needed.
Manage incident triage, prioritization, and resolution through ServiceNow.
Support Power Apps, Power BI, and Azure-hosted environments.
Create and maintain high-quality SOPs, knowledge articles, and support documentation.
Identify recurring issues, recommend process improvements, and contribute to automation initiatives.
Mentor and coach junior engineers while providing guidance on troubleshooting and best practices.
Communicate effectively with stakeholders and cross-functional teams on incident status and resolution progress.
You will be successful in this role if you have:
5–8 years of experience supporting Microsoft Dynamics 365 Commerce, CRM, and Case Management applications.
Strong troubleshooting, root cause analysis, and incident management experience across complex environments.
Experience with Power Platform, including Power Apps and Power BI.
Strong understanding of integrations, data flows, and system dependencies.
Hands-on experience with ServiceNow, Confluence, Jira, and Azure environments.
Ability to manage multiple priorities and take end-to-end ownership of complex issues.
Proven experience mentoring team members and improving support processes.
Excellent communication and stakeholder management skills.
ITIL Foundation (v4 or v5) certification required.
Nice to Have:
Experience with SAP or other integration platforms
Power Automate, automation initiatives
AI-enabled support solutions
Certifications such as ITIL Intermediate or PRINCE2 Agile.
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- 5-8 years of experience supporting Microsoft Dynamics 365 Commerce, CRM, and Case Management applications
- Strong troubleshooting, root cause analysis, and incident management experience across complex environments
- Experience with Microsoft Power Platform, including Power Apps and Power BI
- Strong understanding of integrations, data flows, and system dependencies
- Hands-on experience with ServiceNow, Confluence, Jira, and Azure environments
- Ability to manage multiple priorities and take end-to-end ownership of complex issues
- Experience mentoring team members and improving support processes
- Excellent communication and stakeholder management skills
- ITIL Foundation v4 or v5 certification
- Experience with SAP or other integration platforms
- Experience with Power Automate and automation initiatives
- Experience with AI-enabled support solutions
- ITIL Intermediate or PRINCE2 Agile certification
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
