Senior Security Support Analyst

Senior Security Support Analyst, Hybrid, based London

Leveraging our growing security product suite, the Senior Security Support Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team. In addition, this role provides the opportunity to help mentor the base analysts across the team's responsibilities.
The Customer Security Operations Center (CSOC) team provides operational support for Fastly's security products and services. This team focuses on delivering outstanding security services to our customers. The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

What You'll Do:

As Senior Security Support Analyst you will be an escalation point for our SOC analysts in our objective of being responsible for supporting Fastly security products, monitoring and analyzing customer activity, like identifying account-takeover, bot attacks , DDoS attacks and other malicious web traffic. The focus will be around attacks at the application layer. You will have the opportunity to work on some of the world's most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems.

Senior Security Support Analysts are responsible for the following duties:

• Provide an outstanding response to customer security issues and support
• Provide an excellent customer experience
• Analyze web traffic and identify suspicious activity
• Triaging and responding to incoming tickets and proactively detected alerts
• Write, contribute to, and review security reports
• Manage security configurations for our customers
• New alert creations
• New attack mitigations
• Modification of existing controls
• Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs)Contribute to the processes and policies that scale our organization as we grow
• Assist with the maintenance of existing runbooks

What We're Looking For: 

• Strong interest in infosec and application security
• Working knowledge of core internet technologies like DNS, HTTP & TLS
• An understanding of the OSI model and able to explain potential exploit methods at each layer
• Software development knowledge in Go, Rust or Python
• Kubernetes or other orchestration platform experience
• Experience using Terraform or supporting a Terraform Provider
• Unix/Linux system administration
• Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
• Web/ Application server technologies and frameworks
• Cloud ecosystem knowledge & experience
• Experience troubleshooting WAF products
• Fluent spoken & written English required, adapting content for different audiences
• Experience interfacing with clients to address concerns or escalations; track and drive to close any issues that impact the service and its value to clients
• Proven ability to deliver exceptional customer experiences

Work Hours:

This position will require you to be available during core business hours, Mon - Fri 9am - 6pm

Work Location(s) & Travel Requirements:

This position is a hybrid position based out of our London office 2-3 days per week. We are not considering remote applicants.

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home, where that is within a reasonable commuting distance from the office.

This position will require travel to the US and Internationally, on an occasional basis, as required by your role or requested by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.