Senior Site Reliability Engineer

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.

We are seeking a Site Reliability Engineer (SRE) to join our Charlotte-based engineering team. This role sits at the center of platform resilience — ensuring high availability, performance, recoverability, and operational maturity across AssetMark’s production systems.

This is not a traditional operations role. Our SREs are engineers first: designing automation, building observability frameworks, improving deployment safety, defining reliability standards, and reducing operational toil through code. You will influence architectural decisions, strengthen incident management practices, and raise the reliability bar across both legacy and cloud-native systems.

You will work on systems that operate 24/7, support financial transactions and advisor workflows, and must meet strict regulatory and security requirements. The right candidate is energized by complex distributed systems, high-stakes production environments, and the responsibility of building durable, scalable financial infrastructure.

At AssetMark, reliability is a first-order expression of client obsession. Our SRE team plays a critical role in delivering the consistent, trusted technology experience that advisors depend on to run their businesses.

We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

• Design, implement, and continuously improve the reliability, availability, and performance of critical AssetMark systems (batch, APIs, integrations, and customer-facing platforms)

• Define and operationalize SLIs, SLOs, and error budgets for critical services in partnership with engineering and product teams

• Participate in on-call rotations, incident response, and major incident management

• Lead and contribute to blameless post-incident reviews, driving root cause analysis and measurable reliability improvements

• Proactively identify reliability risks and lead remediation efforts before they impact clients

• Build and maintain end-to-end observability across applications, infrastructure, and integrations (metrics, logs, traces, alerts)

• Implement actionable monitoring and alerting to reduce noise and improve signal quality

• Partner with application teams to instrument services using best-in-class observability practices

• Ensure visibility into system health, capacity, performance, and failure modes across environments

• Identify repetitive operational tasks and automate them through code

• Improve deployment reliability through automation, self-service tooling, and safe rollout patterns

• Reduce manual intervention in batch processing, integrations, and operational workflows

• Apply Infrastructure-as-Code and configuration automation to improve consistency and repeatability

• Support reliability of Azure-based infrastructure, containerized workloads, and hybrid environments

• Partner with platform, DevOps, and infrastructure teams to improve resilience, scalability, and recovery

• Contribute to capacity planning, performance tuning, and cost-aware reliability decisions

• Ensure systems meet RTO/RPO, backup, and disaster recovery expectations

• Embed security, compliance, and risk controls into operational practices

• Work closely with Security and Compliance teams to meet financial services regulatory requirements

• Ensure production systems follow least privilege, secure configuration, and auditability standards

• Support vulnerability remediation and secure operational processes

• Partner with application engineering teams to improve production readiness and operational maturity

• Influence system design by advocating for reliability-first architectural decisions

• Provide guidance on operational best practices, deployment safety, and observability standards

• Document operational patterns, runbooks, and reliability guidelines in Confluence

• Act as a reliability advocate across AssetMark engineering teams

• Strong software engineering skills in .NET / C# (or Python, Java, or similar)

• Experience operating distributed systems in production

• Deep understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction, incident management

• Experience with Azure (or AWS/GCP), including compute, networking, and managed services

• Knowledge of containerization and orchestration (Docker, Kubernetes preferred)

• Experience with monitoring, logging, tracing, and alerting tools

• Familiarity with CI/CD pipelines, automation, and Infrastructure-as-Code

• Understanding of security best practices in regulated enterprise environments

• Experience supporting financial services or highly regulated systems (preferred)

• Bachelor's degree in computer science, Software Engineering, or related technical field

• 7-10 years of software engineering experience of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production operations

• Proven experience in troubleshooting and improving production system reliability

• Experience supporting 24/7 systems, batch processing, and mission-critical workloads

• Strong collaboration skills across engineering, security, and infrastructure teams

• Experience working in Agile/Scrum environments

• Experience building APIs, services, and/or platform components

• Understanding of enterprise integration patterns, service-oriented architecture, and large-scale system design

• Experience with DevOps practices, cross-functional collaboration, and agile/scrum development methodologies

Compensation: The Base Salary range for this position is between $140,000-$180,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

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Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

  
  

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.