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Our digital wealth management lending software democratizes access to flexible liquidity solutions.
The Role
The Senior Site Reliability Engineer ensures system reliability and performance, leads incident response, and collaborates across teams to optimize infrastructure and compliance.
Summary Generated by Built In
About Us
Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.
Job Description
The Senior Site Reliability Engineer will own the reliability, scalability, and performance of our production systems. This role bridges engineering, platform, and security teams to ensure infrastructure meets strict uptime, compliance, and client experience requirements. This position will lead the design and implementation of observability tools, incident response processes, and resilience strategies, shifting the organization from reactive to proactive reliability practice
RESPONSIBILITIES:
- Ensure systems meet high-availability targets through well-defined SLAs, SLOs, and SLIs.
- Own and optimize the monitoring, logging, and alerting stack to ensure actionable alerts.
- Lead incident response and postmortem processes, driving remediation and prevention.
- Plan capacity and optimize performance to address bottlenecks before they impact customers.
- Automate operational tasks to reduce manual intervention.
- Collaborate with DevOps to improve CI/CD reliability and with Platform Engineering to ensure infrastructure scalability.
- Implement reliability controls required for SOC 2 and other regulatory standards.
QUALIFICATIONS:
- 5-8 years in SRE, operations, or performance engineering roles.
- Bachelor's Degree in Computer Science or related fields
- Advanced expertise with monitoring and alerting tools.
- Proficiency in at least one programming or scripting language such as Python, Go, or Bash.
- Strong background in AWS cloud environments.
- Experience with container orchestration using AWS ECS.
- Proven track record in leading high-severity incident response calmly and effectively.
- Familiarity with ITIL, postmortem processes, and change management controls.
- Demonstrated ability to work cross-functionally with development, platform, and security teams.
- Reliability-focused mindset with an emphasis on uptime and recovery speed.
- Analytical problem-solving skills supported by metrics and data.
- Calm and effective performance in high-pressure situations.
- Technical depth to diagnose and resolve complex system issues.
- Proactive leadership in anticipating and addressing reliability risks.
Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
Compensation: $130,000 - $170,000 per year
Retirement Savings: 401(k) plan with employer contributions.
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
Paid Time Off: Flexible PTO policies.
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.
Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.
Our Core Values
Our core values drive everything we do. At Supernova, we...
Form, execute, and communicate new ideas that add value to our employees and customers
Strive through obstacles and failures
Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
Listen to, understand, and support our employees and customers
Act with speed, positive attitude, and flexibility
Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing
Join us and make an impact while growing your career at Supernova.
Top Skills
AWS
Bash
Datadog
Eks
Go
Grafana
Kubernetes
Prometheus
Python
What the Team is Saying
Daisy Yang
Manager, Data Analyst
Jenny Sun
Chief Technology Officer
Austin Mead
Loan Operations Manager
Jaramee
VP of Accounting
Kyle
Senior Financial Analyst
Jay
Product Manager
Tejaswi
Business Analyst
Michael
Solutions Architect
Emma
Senior Sales & Marketing Associate
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The Company
What We Do
Supernova is the technology leader in securities-based lending ("SBL") solutions that connect and empower the entire financial ecosystem. We offer the world’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan.
Why Work With Us
At Supernova, we're all about helping investors to achieve financial wellness. And that starts with cultivating an awesome company culture where everyone enjoys working hard and celebrating...together. We envision a world where all people have the highest probability for accomplishing their goals with the least amount of risk.
Gallery
Supernova Technology Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees report to the office at least 4 days a week on which ever days make most sense for them.
Typical time on-site:
4 days a week
