About the company
ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.
Our growing team of innovative tech and hospitality experts has partnered with over 1,800 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.
About the role
ResortPass is seeking our first in-house Site Reliability Engineer. In this role you will work with our Product engineering teams to ensure Resortpass engineering moves faster and with confidence. Reporting directly to our VP of Engineering, you will be responsible that our technical infrastructure is well managed and monitored, any issues and bottlenecks are anticipated and defused and capacity is efficiently provisioned and deployed.
We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $160,000 - $200,000 per year, plus equity, commensurate with experience.
What you'll do
- Maintain our technical infrastructure making sure we are our ECS clusters are well provisioned and our RDS instances are running-smoothly and up-to-date.
- Lead the charge on monitoring / alerting by enabling timely and actionable alerts are surfaced to various on-call rotations.
- Maintain our logging infrastructure by finding the balance between cost and debuggability.
- Deploy new pieces of infrastructure via Terraform as our organizational needs change.
- Build and maintain our Jenkins deployment pipelines.
- Improve our developer efficiency by improving deployments, testing and developer environments.
- Support engineers in releasing products dealing with network changes and configuration.
- Work with our CISO partners to acquire necessary compliance (e.g. SOC II) and improve our security posture by deploying solutions like EDR, MDM etc.
- Take ownership of operational tasks required to run a secure network and provide limited IT support for the company.
Your experience
We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!
- 5+ years of Devops / SRE / DevSecOps experience, ideally in a high growth startup
- 5+ years of managing an AWS infrastructure
- Experience managing (upgrades, back-ups, restores, replicas etc.) RDS instances, ideally Postgres
- Experience with at least one APM tool, ideally DataDog
- Experience with setting up monitoring and alerting and working with product engineering on-call rotations
- Experience with IAM user and permission management
- Experience creating and managing different environments with a configuration driven approach
- Familiarity with compliance concerns
- Familiarity with Cyber Security space
- Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
- Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
- 401k plan — Save for your future with a 401k plan offering.
- Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
- Commuter Benefits
- Paid parental leave
- Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit
Top Skills
What We Do
A luxurious vacation used to be something that happened elsewhere, somewhere distant. Now, with ResortPass, you can escape without leaving town. ResortPass offers day access to luxury hotel amenities, empowering people to experience crystalline pools, private beaches, deluxe spas, top fitness facilities, and more at leading hotels in their own neighborhoods.
ResortPass partners with more than 1,000 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 2 million locals and visitors alike to resort amenities since our founding in 2016, making rest more mindful, togetherness more meaningful, and escape more accessible by weaving relaxation and luxury into everyday life.
We just raised our $26M Series B and are hiring!
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