Product Development·Full-Time·Ecuador
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.
We're focused on hiring great people, not perfect resumes. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we're looking for a hands-on Senior Site Reliability Engineer to help run our cloud infrastructure across multiple AWS accounts and regions globally. You'll play a critical role in improving the reliability, security, scalability, and operational maturity of business-critical SaaS platforms that serve thousands of customers worldwide. This is a highly collaborative role requiring strong technical expertise, operational discipline, and the ability to influence teams across multiple products and regions.
More specifically, you will:
- Drive adoption of Site Reliability Engineering best practices across product teams, establishing operational standards, service ownership models, runbooks, and reliability objectives that improve platform availability and resilience.
- Lead major incident response activities, coordinate technical recovery efforts, and facilitate blameless post-incident reviews that identify and drive long-term remediation initiatives.
- Design, implement, and maintain cloud infrastructure, Kubernetes platforms, CI/CD pipelines, and Infrastructure as Code solutions that improve reliability, consistency, and operational efficiency.
- Leverage AI tools and automation to develop self-service capabilities, observability dashboards, and monitoring solutions that enable engineering teams to deploy and operate services more effectively.
- Support Disaster Recovery planning, testing, and continuous improvement initiatives, ensuring recovery objectives and backup strategies are documented and regularly validated.
- Partner with Product Development, Information Security, Support, Architecture, and Product Leadership to establish automation strategies and incident management processes that drive operational excellence.
What You Bring to Sovos
- Equivalent experience or Bachelor's degree in Computer Science, Engineering, or Information Systems.
- Strong English communication skills.
- You have experience in Site Reliability Engineering, DevOps, Platform Engineering, or similar roles, operating production workloads on AWS.
- Hands-on experience managing Kubernetes platforms and containerized applications in production, plus expertise with Infrastructure as Code using Terraform or OpenTofu.
- Strong experience with observability tools such as Grafana, Prometheus, ELK/OpenSearch, or Datadog, and proven ability supporting incident management and operational improvement programs.
- Excellent written and verbal communication skills in English, with demonstrated ability to influence technical decisions and drive improvements across multiple teams.
- Comfort with AI-assisted engineering workflows and automation platforms is a plus, along with experience supporting regulated SaaS products or compliance-driven environments.
- Knowledge of PostgreSQL, MongoDB, Snowflake, Redis, or other production data platforms is beneficial.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Flexible Time-Off
- Comprehensive Health Benefits
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
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Skills Required
- Equivalent professional experience or a bachelor's degree in Computer Science, Engineering, or Information Systems
- Experience in Site Reliability Engineering, DevOps, Platform Engineering, or similar roles
- Experience operating production workloads on AWS
- Hands-on experience managing Kubernetes platforms and containerized applications in production
- Expertise with Infrastructure as Code using Terraform or OpenTofu
- Strong experience with observability tools such as Grafana, Prometheus, ELK/OpenSearch, or Datadog
- Experience supporting incident management and operational improvement programs
- Excellent written and verbal communication skills in English
- Ability to influence technical decisions and drive improvements across multiple teams
- Comfort with AI-assisted engineering workflows and automation platforms
- Experience supporting regulated SaaS products or compliance-driven environments
- Knowledge of PostgreSQL, MongoDB, Snowflake, Redis, or other production data platforms
- Spanish and English language proficiency
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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