We are seeking a dedicated Site Reliability Engineer (SRE) III to join our high-performing Production Management team. This role is ideal for individuals who are naturally curious, motivated to learn, and energized by the opportunity to make meaningful improvements. You will play a key role in enhancing the reliability and efficiency of the platforms that support our Sales and Research professionals.
While some responsibilities may involve routine activities, you will have the unique opportunity to identify and address these challenges, transforming them into streamlined processes that improve the experience for both clients and colleagues. The satisfaction of this role comes from making a tangible difference—eliminating obstacles and enabling smoother operations.
Key Responsibilities- Production Support: Provide day-to-day support for application processes and workflows, ensuring stability, availability, and timely resolution of issues. Serve as the primary contact for all production support matters.
- Process Improvement: Identify and prioritize repetitive or high-impact tasks, and implement solutions to automate or eliminate them, driving greater efficiency and consistency.
- Monitoring and Insights: Design and implement comprehensive monitoring and alerting systems, ensuring clear visibility into platform health and performance.
- Incident Response: Develop and maintain automated solutions for incident detection and resolution, reducing downtime and improving response times.
- Team Development: Mentor and support colleagues in adopting best practices, fostering a culture of continuous improvement and shared responsibility for reliability.
- Operational Readiness: Collaborate with teams to enhance supportability through robust processes and effective configuration management.
- Tool Integration: Ensure applications are integrated with standard monitoring and alerting tools, providing reliable coverage and actionable insights.
- Incident Management: Lead effective incident management practices, including rapid detection, clear communication, thorough analysis, and implementation of preventative measures.
- Resilience and Recovery: Contribute to the ongoing resilience of our platforms through rigorous analysis, testing, and validation of recovery procedures.
- Minimum 3 years of experience supporting and maintaining technology services in production environments.
- Familiarity with large-scale applications and infrastructure, both on-premises and in the cloud.
- Strong analytical and problem-solving abilities, with experience resolving complex technical issues.
- Proficiency in at least one programming language (such as Java or Python) for automation and process improvement.
- Experience with monitoring and alerting tools, and a solid understanding of metrics and system health indicators.
- Knowledge of incident, problem, change, and service request processes.
- Understanding of reliability engineering principles, including automation and incident management.
- Experience with networking and modern delivery tools (such as Jenkins, GitLab, or Terraform) is an advantage.
Skills Required
- Minimum 3 years of experience supporting and maintaining technology services in production environments.
- Familiarity with large-scale applications and infrastructure, both on-premises and in the cloud.
- Strong analytical and problem-solving abilities with experience resolving complex technical issues.
- Proficiency in at least one programming language (such as Java or Python) for automation and process improvement.
- Experience with monitoring and alerting tools and understanding of metrics and system health indicators.
- Knowledge of incident, problem, change, and service request processes.
- Understanding of reliability engineering principles, including automation and incident management.
- Experience with networking and modern delivery tools (such as Jenkins, GitLab, or Terraform).
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
