Senior Site Reliability Engineer (SRE)

Summary

Job Description

The Opportunity

At Guidewire, growth isn’t just financial, it's technical. With Q3 FY2025 revenue up 22% year-over-year and a rapidly growing customer base, we’re scaling our cloud platform like never before. That means big challenges for SRE engineers: automating operations, pushing observability to the next level, and keeping global insurance platforms reliable 24/7. Our Kuala Lumpur engineering team is growing fast and if you thrive on solving complex reliability puzzles at scale, we want you on board

What You'll Do

• Partner with developers to build reliable, high-performing cloud applications.

• Automate runbooks, monitoring, and operational tasks to reduce manual effort.

• Troubleshoot distributed systems and continuously improve resilience.

• Contribute to on-call rotation, ensuring uptime and customer satisfaction.

• Stay ahead of modern DevOps/SRE tools and practices

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What You'll Bring

• Experience in software engineering (Python, Go, or Java preferred).

• Hands-on work with cloud (AWS, GCP, or Azure) and Kubernetes.

• Familiarity with CI/CD pipelines and monitoring tools (Datadog, Prometheus, etc.).

• Problem-solving mindset and ability to work cross-functionally.

• Strong communicator, passionate about collaboration and learning.

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.