Senior Site Reliability Engineer (Remote First)

Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members. 

Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.

We are boldly going where no insurance broker has gone before!

We are looking for a Senior Site Reliability Engineer (SRE) to join our Digital Platform!

As a Senior Site Reliability Engineer (SRE), you will work with the Engineering Department to develop and provide infrastructure security, monitoring, release engineering, and developer tooling based on group- and department-level requirements.

Reporting into the Director, Engineering, you will be responsible for providing guidance and leadership to DevOps chapter representatives from teams across the Engineering Department, leveraging your extensive experience to suggest, plan, guide, and assist with the development and implementation of infrastructure to support the goals

In addition, you will be expected to coach, mentor lower-level professionals, and assist the Engineering Leadership Team in continuously improving craft capabilities.

This is a remote-first role within the GTA. #LI-Remote

Responsibilities:

• Work with the product teams to assess departmental scalability, reliability, observability, and security requirements and implement as needed.
• Guide and mentor development teams as they plan and execute development of team-specific microservice architecture.
• Explore new SRE tech and best practices (ex. Pager duty).
• Review and manage access to our tools and infrastructure.
• Manage and continuously improve CI/CD systems.
• Manage backup and recovery systems and processes.
• Review and add tools to accomplish business needs.
• Participate in team discussions and decision-making processes.
• Be available and participate in an on-call rotation schedule.
• Perform other duties as assigned.

Requirements:

• University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
• 5+ years of experience in a SRE, DevOps or related positions.
• Experience setting up and educating development teams in observability processes and best practices.
• Experience with a cloud service provider (AWS preferred), CI/CD systems (Github Actions preferred).
• Monitoring and Logging systems (AWS Cloudwatch and Datadog preferred), Alerting systems (Sentry preferred).
• Experience with distributed systems to ensure that services meet scalability, reliability and uptime goals by implementing strategies like redundancy, failover solutions, and monitoring
• Experience in Infrastructure and Application Security (ex. Docker, Dependencies, AWS IAM, Security Hub, System Manager, Audit Manager).
• Experience in Health and performance monitoring of internal infrastructure as well as third-party dependencies such as Salesforce, and SAP. (ex. Datadog and Sentry preferred).
• Experience in Release Engineering (ex. CI/CD, Kubernetes).
• Experience in Backup and Recovery Scenarios (ex. Salesforce outage, Git reversion, Mongo restore).
• Ability to communicate efficiently and work in a collaborative style.
• A commitment to continuous improvement, continuous learning and knowledge sharing.

Nice to have:

• Prior experience with Insurance is a plus.
• AWS and DataDog certifications are an asset, including DevOps Engineer, Solutions Architect, or SysOps Administrator.

About our Engineering Team:

Our fully remote engineering team fosters a learning culture that encourages professional development. Some of the highlights of the team environment include: 

• Approachable, a supportive leadership team with extensive technical experience and ability.

• Training and professional development budgets.

• Knowledge sharing through power-ups.

• Learning events and book clubs that help the team develop their skills and create a safe, supportive environment.

• Twice-annual hackathons that provide opportunities to explore interests and practice new technical skills.

• Opportunities to share your knowledge and experience and mentor others.

In addition, we provide amazing opportunities for career advancement. We provide well-defined and documented career progression paths to our engineering team members that provide clear expectations and requirements for advancement in our fast-growing environment. 

As we scale our team, you'll have the opportunity to work on challenging projects using a modern tech stack and cutting-edge systems, including microservices and micro-frontends, with industry-leading tools such as NodeJS, React, TypeScript, Kafka, and more.

Perks we offer at Zensurance:

• Opportunity to work for Canada’s fastest-growing #insurtech scale-up 

• Primarily remote work environment available to everyone

• Laptop, extra monitor and main accessories are provided 

• Extra home office and supplies allowance to help with work-from-home set up

• Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health 

• Health/Personal Spending Accounts to subsidize your healthy habits and purchases

• Parental Leave Top Up

• Weekly Friday companywide huddles for casual catch-ups with other departments

• Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events

• Be a part of something special. We are confident you won’t find any other insurance company like us :)

Who we are. What we're building.

Business is hard work, insurance doesn’t have to be!

At Zensurance we believe that teamwork makes the dream work.

We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.

Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:

INTEGRITY: We do what's right.

INCLUDE: We are an open and safe space for all.

INVENT: We take an innovative approach to creating straightforward solutions for our customers.

DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.

Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.

Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.