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Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.
The Role
As a Senior Site Reliability Engineer at Xero, you will enhance product reliability, mentor engineers, and lead incident response efforts within a high-performing SRE team.
Summary Generated by Built In
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services.
About the role
This position requires a highly technical Senior Engineer with a strong engineering background, deep experience in SRE and a passion for enabling high performing products.
As a seasoned and relentless engineer, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As a strong communicator, they'll manage change and ensure the value of robust systems is communicated clearly across the business.
Any experience with reliability concepts such as: capacity management, autoscaling, safe deployment and releases, software strategies for reliability, fault tolerance, and graceful failure would be highly beneficial. Understanding of human factors, safety science, and resilience engineering are also valuable.
What you'll do:
- Contribute to the completion of the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery.
- Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement.
- Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence.
- Assist with ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
- Participate in a 24/7 global on call roster, focusing on incident response and remediation.
What you'll bring:
- Strong software engineering and hands-on SRE background, with experience of leading initiatives in a highly technical team.
- Proven experience mentoring engineers in a fast growing company.
- Obsessed with delivering a high quality and highly stable customer experience. Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs.
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
- Proficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation).
- Experience using observability tooling to monitor the health of a highly distributed system.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family. Health insurance, life insurance, and income protection.
We offer wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
You’ll do the best work of your life at Xero!
Top Skills
AWS
Azure
C#
CloudFormation
GCP
Java
JavaScript
Python
Terraform
What the Team is Saying
Rose
Health, Safety, Security & Environment Advisor
Sophia
Senior Account Manager
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The Company
What We Do
Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances.
Why Work With Us
Xero is not like most companies. When you join Xero, you become part of something beautiful —a global community of people who are passionate about making an impact on the world. It’s a place where you can truly be yourself and find success in a way that’s meaningful to you.
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Xero Teams
Leadership
About our Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
Typical time on-site:
Flexible
Wellington, NZ
Singapore
Auckland, NZ
Brisbane
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
San Mateo, CA
Sydney, NSW
Toronto, Ontario
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