Senior Site Reliability Engineer (Operations Intelligence team)

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for Senior Site Reliability Engineer (SRE) to join the RingCentral Operations Intelligence team. As a Sr. Site Reliability Engineer, you will be responsible for maintaining and operating our monitoring systems and infrastructure. Our team focuses on providing accurate operational insights into the system, spanning from the collection and storage of metrics and logs to the correlation of alerts and their presentation. You will play a crucial role in ensuring the reliability, performance, and availability of our monitoring platform by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in cloud operations and monitoring technologies such as ELK, Zabbix, and VictoriaMetrics, as well as experience with containerization using Kubernetes, message brokers like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Responsibilities:

• The primary responsibility is to maintain the monitoring infrastructure availability.

• Make changes to the monitoring system according to the company’s needs and processes.

• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

• Be on top of capacity requirements in a growing environment.

• Active work with the team’s codebase to extend system integrations and routine automation.

• Conduct regular audits and assessments of monitoring systems to ensure adherence to best practices and industry standards.

• Represent the team in global incident resolution, and participate in on-call rotation.

• Maintain the documentation 

 Required Skills:

• Proven experience as an SRE, Systems Engineer, or similar role of 4+ years.

• Strong linux administration skills.

• Problem-solving and troubleshooting skills.

• Knowledge of one of the programming languages (see Preferable technology stack).

• Understanding of the monitoring domain and SaaS approaches.

• Experience with cloud platforms.

• Knowledge of one or more of the configuration management tools.

• Familiarity with ITIL or other IT service management frameworks.

• Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.

• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

• Customer-centric mindset.

• Team player with self-start ability.

• Fluent in spoken and written English. 

Preferable technology stack:

• OS: Linux (CentOS/RedHat/Oracle Linux).

• Programming languages in order of preference: Go, Python, JavaScript/TypeScript (would be a plus).

• Cloud: AWS.

• Containerization: Kubernetes, Docker.

• Distributed log: Kafka, ELK stack.

• Monitoring: Zabbix, Prometheus, CloudWatch, Grafana.

• DBs: VictoriaMetrics, MongoDB, PostgreSQL, ClickHouse, MySQL.

• Configuration Mgmt: Ansible, Terraform, ArgoCD, Spinnaker.

• CI/CD: GitLab CI.

• HA: Keepalived, HAProxy.

Qualification:

•  B.S in Computer Engineering, Computer Science, or related field with 4+ years of related experience

What we offer:  

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 200 BGN Digital Food Vouchers via EdenRed and their application

• 120 BGN Gross as part of the salary for Working Expenses Allowance

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.