Site Reliability Engineer Manager, Foundation - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Site Reliability Engineer Manager, Foundation - Seattle
Why We Have This Role

We are looking for a support engineer who is interested in becoming a team lead or manager for an SRE team to support our Gov1 environment in the Foundation Product Unit. This person will lead a team of US based Support Engineers whose primary mission will be supporting Gov1 activities for non-US teams in the Foundation org. This is a unique opportunity to start the first SRE team at Qualtrics.

Must be able to access Gov1 Environment:

• Must be a US Citizen or Green Card holder (permanent resident) 

• Must agree to Rules of Behavior for accessing Gov1 

• Rules generally entail:

• Following IT and Security policies with regards to access, control and device usage

• Protecting customer data and following policies around confidentiality

• Staying up to date with required company training

• Must be able to participate in on-call Rotation which will include the potential for off hour pages

 How You’ll Find Success

• Lead and manage a team, fostering a culture of collaboration, innovation, and accountability
• Collaborate with multiple engineering teams within Foundation locally and internationally
• Manage and prioritize the team’s day to day activities
• Define SLAs for various Gov1 Activities (patching, deployments, feature flippers, etc)
• Manage On-Call Rotation for Gov1 incidents on Foundation’s non-US teams
• Demonstrate great interpersonal skills and a desire to collaborate - both in-person and online
• Manage tasks and responsibilities as well as lead and delegate to team members
• Demonstrate analytical and problem-solving skills
• Identify setbacks and shortcomings.
• Show a strong interest in developing the SRE Role and what that looks like for Qualtrics
• Hire and develop a team of SE/SRE 

 How You’ll Grow

• Building a team from the ground up
• Setting the right culture and expectations for your team
• Working with teams across the globe to understand their needs and use cases
• Finding opportunities to improve our processes and deployment

 Things You’ll Do

• Partner with non-US Foundation teams to support their Gov1 needs and requirements
• Partner with non-US Foundation teams to triage and analyze customer reported issues in the Gov1 Environment 
• Automate as much as possible (builds, monitoring, alerting, etc)
• Define and implement best practices for site reliability, scalability, performance optimization, and managing costs.
• Identify trends in operations, quality, and performance and work with teams to prioritize, improve and operationalize
• Implement and monitor alerts based on quality and performance trends

 What We’re Looking For On Your Resume 

• Ability to read code (like Java, Node, Go)
• Ability to read application logs
• Familiarity with one of the scripting languages (Bash, Python, Perl or other)
• Ability to write SQL queries and execute common DB operations (extracts, mass delete, etc)
• Experience in diagnosing customer production issues
• Experience building and/or managing software deployment pipelines (CI/CD)
• Excellent English communication skills, written and spoken
• Analytical thinking
• Proactive approach to issues and trends 
• Experience as an SRE or SRE Lead

 What You Should Know About This Team

• This is a new team that is forming out of a need to better support our Gov1 environment for non-US teams
• Since it is a new team you will have the ability to carve out how the team works and interacts with its internal customers
• The SRE role is new to Qualtrics and this position will help define it!

 Our Team’s Favorite Perks and Benefits

• We take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces
• On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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