Senior Site Reliability Engineer (Hosted Infra)

Posted 9 Days Ago
Be an Early Applicant
Hiring Remotely in Australia
Remote
Senior level
Cloud • Security • Software • Generative AI
Elastic, the Search AI Company, helps everyone find the answers they need in real time, using all their data, at scale.
The Role
Build and operate large-scale, multi-cloud infrastructure supporting Elastic Cloud. Responsibilities include developing automation software and internal tools in Golang, managing Linux hosts and containerized workloads, improving observability and reliability, participating in on-call rotations, handling incidents and postmortems, contributing to code reviews and documentation, and mentoring teammates.
Summary Generated by Built In

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role
We are Cloud Infrastructure SREs that integrate, scale, and evolve multi-cloud infrastructure across 4 Cloud Service Providers, 70+ globally distributed regions, and tens of thousands of hosts to power Elastic Cloud. We tackle hard problems at scale through automation, Infrastructure as Code (IaC), configuration management, and purpose-built software that eliminates toil and improves reliability.
We're also a team that grows people as well as systems. If that challenge genuinely excites you, we'd love to hear from you.
What You Will Be Doing
  • Engineering software to automate large-scale systems — building internal tools and services, not just running scripts.
  • Optimizing the reliability and lifecycle of hosts across multiple cloud providers.
  • Strengthening our observability posture — crafting alerting and monitoring systems that drive incident prevention over incident response.
  • Scaling global infrastructure and evolving the infrastructure management processes to meet growing demand.
  • Contributing to code reviews, sharing your work, planning what we need to do next, and both mentoring and being mentored by teammates.
  • Being part of a balanced SRE on-call rotation: responding to incidents, improving runbooks, participating in postmortems, and championing reliability improvements.
What You Bring 
  • Production experience operating large-scale cloud compute (hundreds of hosts or more) via automated workflows.
  • Deep experience with Linux systems — you are at home in the terminal debugging at the OS level.
  • Experience building software with Golang. You are also comfortable reviewing others' code and offering constructive feedback.
  • Proficiency working with containerized workloads in production.
  • A customer-first, systems-thinking approach to operational problems — you care about root causes, not just symptoms.
  • Comfortable working across time zones in both real-time and asynchronous contexts.
  • You contribute clear and maintainable documentation such as software designs, runbooks, architecture diagrams/decisions, postmortems, etc...
  • You communicate project status regularly and clearly, flag blockers early, and follow through on action items.
  • A sensible approach to AI integration — identifying where AI tools genuinely reduce operational burden and embedding them into workflows without adding complexity.
Bonus Points
  • Production experience with any of: Terraform/OpenTofu, Puppet/OpenVox, Ansible, Argo CD, Argo Workflows, CUE, Docker, Kubernetes, Ubuntu, or Ubuntu Live Patch.
  • Experience being on-call during incidents and using observability tools (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues, quantify impact, and confirm mitigations.
  • Hands-on experience engineering solutions with the Elastic Stack.
Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Skills Required

  • Production experience operating large-scale cloud compute infrastructure, including hundreds of hosts or more, through automated workflows.
  • Deep experience with Linux systems and operating-system-level debugging.
  • Experience building software with Golang.
  • Ability to review code and provide constructive feedback.
  • Proficiency working with containerized workloads in production.
  • Customer-first, systems-thinking approach focused on root causes.
  • Ability to work across time zones in real-time and asynchronous contexts.
  • Ability to create clear documentation, including software designs, runbooks, architecture decisions, diagrams, and postmortems.
  • Ability to communicate project status, identify blockers, and follow through on action items.
  • Sensible approach to integrating AI tools into operational workflows.
  • Production experience with Terraform or OpenTofu, Puppet or OpenVox, Ansible, Argo CD, Argo Workflows, CUE, Docker, Kubernetes, Ubuntu, or Ubuntu Live Patch.
  • On-call incident experience and familiarity with observability tools such as Elastic Stack, Graphite, Prometheus, or Influx.
  • Hands-on experience engineering solutions with the Elastic Stack.

Elastic Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elastic and has not been reviewed or approved by Elastic.

  • Fair & Transparent Compensation — Pay is considered competitive across many technical and go‑to‑market roles and compares well within its peer group. Strong equity components and benefits bolster perceived total compensation.
  • Healthcare Strength — Health coverage is described as fully paid for employees and families in many locations, which is unusually generous among tech firms. Comprehensive medical, dental, and vision coverage is emphasized in official materials.
  • Parental & Family Support — A minimum of 16 weeks of paid parental leave is offered globally, with additional family‑formation support. These policies are positioned as core elements of the package.

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The Company
HQ: San Francisco, CA
3,222 Employees
Year Founded: 2012

What We Do

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Why Work With Us

Free and open isn’t just how we build our products, it’s how we build our culture. We value creativity and mobility, so you can grow how (and where) you want to… and be happier at work.

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