ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Role: Site Partner II (Study Start Up Associate II)
Location: Home-based in Australia
We are currently seeking a Site Partner I/ II to join our diverse and dynamic team. As a Site Partner at ICON, you will act as a strategic liaison between ICON and key investigator sites, strengthening relationships and supporting excellent study performance. You will champion site needs internally while helping sites navigate ICON processes and studies across their portfolio.
What You Will Be Doing:
- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.
Your Profile:
- Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Minimum 2+ years of SSU experience within CRO/Pharma
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's degree in life sciences, healthcare, or related field, or equivalent clinical research experience
- Minimum 4+ years of SSU (start-up) experience within CRO/Pharma
- Substantial clinical research experience with exposure to site management, site partnerships, or site-facing roles
- Proven relationship-building and stakeholder management skills with credibility among investigators and site staff
- Good understanding of clinical trial operations, site processes, recruitment drivers and quality
- Strong communication and problem-solving skills with a proactive, solutions-oriented mindset
- Ability to manage multiple sites and studies in a matrixed environment while maintaining high service levels
- Legal right to work in the country where the role is based (Australia or New Zealand)
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
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