Status: Full-Time, Non-Exempt | Payrate: $26.00/Hour | Schedule: Sunday - Thursday 2:30 PM - 11 PM ; Off: Friday & Saturday
Reports to: Program Manager
Department: Emergency Services
Region: Orange County
Job Summary: The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.
Essential Duties and Responsibilities:
Shelter
- Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services
- Assist in the coordination of volunteers and support services
- Oversee the organization of supplies and facility’s needs
- Encourage and discuss progress toward housing with shelter guests
Management
Goal: Support identified program staff, facilitating optimal performance
- Support shelter staff during designated shifts
- Assist in various aspects of staff's duties
- Assist in coordinating and managing special group events and holiday events
- Provide crisis/conflict intervention
- Communicate any staff or shelter issues to Program Manager
Administration
Goal: Oversee administrative duties that support program services
- Coordinate supply and service needs
- Assist with securing necessary resources
- Assist with record keeping and reporting
Miscellaneous
- Attend staff meetings and training workshops as needed
- Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
- Perform ad hoc projects as appointed by Supervisor
Experience
- Ensure a client-focused, trauma-informed, and housing-focused shelter approach
- Ability to perform crisis intervention as needed
- Previous shelter experience is preferred but not required
General
- Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Dependability, responsibility, and the ability to communicate effectively and respectfully
- Fluency in Spanish is of significant value
Physical Requirements
- Ability to lift, bend, push, and pull up to 50 pounds
- Prolonged periods of standing and the ability to work in a fast-paced environment
Skills Required
- Client-focused, trauma-informed, and housing-focused shelter approach
- Ability to perform crisis intervention as needed
- Previous shelter experience
- Ability to work effectively with a diverse population
- Ability to plan, organize, and prioritize duties
- Clear verbal and written communication skills
- Maintain a positive, professional, and safe environment while on duty
- Establish and maintain effective working relationships with others
- High level of tolerance and understanding for clients with complex needs
- Dependability and responsibility
- Fluency in Spanish
- Ability to lift, bend, push, and pull up to 50 pounds
- Ability to stand for prolonged periods and work in a fast-paced environment
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
