Axway, Inc. seeks Senior Services Consultant II in Scottsdale, AZ
Job Description: Responsible for quality deliveries within Computer and Network services to Axway’s enterprise Cloud customers, partners and Customer-Managed services. This includes day-to-day operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments; ensure that the regular operational activities are delivered consistently with exceptional service and quality, which meet the defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders; handle Major Incident and follow up with Root Cause analysis details; analyze preventive and reactive solution as appropriate; technical activities such as handling Production incidents, implementing changes, Customer and Partner Certificate management, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities; execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers; plan performance and stress testing in specific cases; manage client expectation and collect new requirement and provide solutioning through Axway B2Bi (Controlled Substance Ordering System) and Sentinel products and ensure the end-to-end handing of any requests or incidents following ITIL guidelines.
Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale, AZ.
Job Requirements: Requires a Bachelor’s degree in Computer Science, Software Engineering, Computer Information Systems or related. In lieu of a Bachelor’s degree, the employer will accept 3 years of academic studies towards Bachelor’s degree and 2 years of related experience.
In addition, position also requires 3 years of related experience which must include some experience in each of the following skills: Enterprise B2B integration platforms that support secure electronic data exchange, controlled substance ordering, partner onboarding, message transformation, and end to end transaction monitoring across healthcare and supply chain networks; EDI X12, EDIFACT, and XML transformations, including schema validation, mapping logic, and partner specific format compliance; Database operational activities with Oracle and MySQL including monitoring, performance tuning and user management; NewRelic, Splunk, and Sentinel for comprehensive end to end monitoring and observability and developing custom dashboards and reports; Define, design, and execute Disaster Recovery exercises, business continuity, and SOX compliant resiliency solutions in enterprise middleware environment; and Linux or Unix (RHEL, Ubuntu, & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python.
EOE.
To apply, email resume to Candace Kappelman, [email protected] referencing Req. # 314.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, Computer Information Systems, or a related field
- Alternatively, 3 years of academic study toward a bachelor's degree and 2 years of related experience
- At least 3 years of related professional experience
- Experience with enterprise B2B integration platforms supporting secure electronic data exchange, controlled substance ordering, partner onboarding, message transformation, and end-to-end transaction monitoring
- Experience with EDI X12, EDIFACT, and XML transformations, including schema validation, mapping logic, and partner-specific format compliance
- Experience with Oracle and MySQL database operations, monitoring, performance tuning, and user management
- Experience with New Relic, Splunk, and Sentinel for monitoring, observability, dashboards, and reports
- Experience defining, designing, and executing disaster recovery exercises, business continuity, and SOX-compliant resiliency solutions
- Experience administering Linux or Unix systems, including RHEL, Ubuntu, and AIX, and Windows Server in production and disaster recovery clusters
- Experience with Shell and Python automation
- Ability to work within reasonable commuting distance of Scottsdale, Arizona
What We Do
Axway gives heritage IT infrastructure new life, helping more than 11,000 customers worldwide build on what they already have to digitally transform, add new business capabilities, and drive growth.
