The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.
As a ServiceNow HR Analyst, you will manage the end to end implementation of ServiceNow enhancements and defects, research and advise on existing and upcoming capabilities of ServiceNow, research and implement solutions to incidents and requests and update standards and procedures documentation as required. The ServiceNow HR Analyst will also coordinate & Publish HR Knowledgebase articles, assist with the creation of automated test scripts to be used for future upgrade releases, leverage your thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements and build trust and leverage solid working relationships with key business partners.
The Expertise And Skills You Bring
3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience required
Bachelor’s degree or equivalent work experience
A minimum of 2+ years Business / Systems Analyst experience
Experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform is a plus
Experience in Human Resources a plus, but not required
Coding experience would be a nice to have (Javascipt)
Experience with requirements definition, documentation, and refinement
Experience with end to end test planning and execution
Strong analytical and problem-solving skills, with high attention to detail
Strong written and communication skills
Experience in a fast paced, agile environment. You are highly organized and have a strong ability to prioritize and work under tight deadlines
You understand the importance of being detail oriented complemented by a high degree of accuracy
You have good business judgment and ability to maintain confidentiality of all data
This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.
Certifications:Category:Business AnalysisPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree or equivalent work experience
- A minimum of 2+ years Business / Systems Analyst experience
- 3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience
- Experience in another Human Capital Management or HR System Management software is a plus
- Strong analytical and problem-solving skills
- Strong written and communication skills
- Excellent interpersonal skills
- Experience in a fast paced, agile environment
- Coding experience (Javascript)
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
