Senior ServiceNow Developer

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Responsibilities:

1. Lead the design, development, and implementation of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
2. Serve as the primary technical advisor and subject matter expert for ServiceNow platform architecture, providing guidance on system design, integration strategies, and solution scalability.
3. Collaborate with stakeholders to understand business requirements, analyze complex workflows, and architect innovative solutions using ServiceNow platform capabilities.
4. Design and implement ServiceNow modules, applications, and integrations, leveraging scripting languages, APIs, and web services.
5. Develop ServiceNow portals and service catalogs, enhancing user experience and driving self-service adoption.
6. Configure and integrate virtual agents and chatbots to automate workflows and enhance service delivery.
7. Ensure performance, stability, and reliability of ServiceNow instances, conducting performance tuning and optimization as needed.
8. Provide technical leadership and mentorship to development teams, guiding junior developers in coding best practices, architectural principles, and platform optimization techniques.
9. Collaborate with cross-functional teams to define technical standards, governance policies, and development methodologies for ServiceNow projects.
10. Stay abreast of emerging ServiceNow technologies, trends, and best practices, recommending architectural enhancements and process improvements to maximize platform value.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of 8 years of experience in ServiceNow development, with a strong background in technical architecture and solution design.
3. Extensive expertise in ITSM development, service portal development, chatbot, and virtual agent development on the ServiceNow platform.
4. Proficiency in scripting languages such as JavaScript, Glide, and Jelly, with hands-on experience in customizing ServiceNow applications and workflows.
5. Demonstrated experience in integrating ServiceNow with third-party systems and applications using APIs, web services, and RESTful interfaces.
6. Deep understanding of ServiceNow performance tuning, stability optimization, and scalability best practices.
7. Strong problem-solving skills and the ability to analyze complex technical issues, propose innovative solutions, and drive resolution.
8. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and lead technical discussions.
9. ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.
10. Proven experience in technical leadership and mentorship, with a track record of successfully leading ServiceNow development teams and delivering high-quality solutions.

Shift Timings: 1:30 PM to 10:30 PM IST