Responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams. Understand Service Now functionality and how ITIL processes are implemented in Service Now including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.
Essential Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the transformation teams.
- Identify problems related to primary financial software and determine corrective action
- Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues
- Train team members and users on operational procedures and processes
Education & Years of Experience
- Minimum- 4 Year Bachelors Degree in Computer Science or Related
- Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related
In Lieu of Education
- 6 Years Experience in Configuring Service Now
License/Certifications/Training
- Service Now Certification - Preferred
Compensation & Benefits:
Typical hiring range: $84,200.00 to $131,000.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree (4-year) in Computer Science or related field
- Or 6 years' experience configuring ServiceNow (in lieu of degree)
- Minimum 2 years' experience in development and configuration, Agile delivery methodologies, client/server and application system architectures, migration, or ITIL-related work
- Experience customizing ServiceNow applications, UI, and workflows; configuring modules and supporting rollouts
- Knowledge of ITIL processes including Incident, Change, Problem, CMDB management, and Service Catalog
- ServiceNow certification
What the Team is Saying
Alliant Credit Union Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are described as robust, including a 401(k) plan with a 100% match on the first 5% of pay and immediate vesting through Fidelity. Feedback suggests this structure provides strong long-term savings support from day one.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with 21–31 days of PTO by tenure, 11 paid U.S. bank holidays, and dedicated volunteer time. Senior leaders may also have Flexible Time Off (unlimited), adding further flexibility at higher levels.
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Healthcare Strength — Health coverage includes two medical plan options and dental, with company‑paid vision benefits and employer HSA contributions when a medical plan is elected. Feedback suggests the breadth of core health coverage is comprehensive for a midsize financial employer.
Alliant Credit Union Insights
What We Do
Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members, employees and communities. With 90 years of history and more than $19 billion in assets, Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products, seamless digital experiences and exceptional customer service make banking simpler for our 900,000+ members. Fully digital, fully human and full of possibility, we work to provide our members with experiences that redefine the financial industry, challenge the status quo and unleash brilliance.
Why Work With Us
Our employees enjoy a hybrid schedule, allowing for flexible remote work and purpose-driven, outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values, employees across all teams build together to provide our members with industry-leading financial products, seamless digital experiences & exceptional customer service.
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Alliant Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Alliant offers a purpose-driven, outcome-focused hybrid workplace model.
