Senior ServiceNow Business Analyst

What success looks like in this role:

• Provides Business Systems Analysis support for larger / more complex areas of the business.
• Leads discussions and requirements gathering with business and technology partners to elicit, define and understand key process-related challenges and priorities.
• Reviews and refines business requirements and use cases to ensure they are clear, concise and traceable.
• Performs process and method analysis, helping define potential enhancements and performance / productivity solutions.
• Contributes to solution project development, helping identify impacted stakeholders, document assumptions and assess the impact of systems changes to users and to internal and external clients.
• Identifies potential risks and pitfalls, articulating possible resolution strategies.
• Conducts system requirement reviews with project stakeholders.
• Works with technical colleagues to ensure close alignment and collaboration throughout design, development and implementation processes.
• Develops and provides status reports for project progress, issues, dependencies and risks.
• Anticipates future requirements to ensure successful outcomes.
• Safeguards and protects business and user needs by verifying functionality, accuracy and completeness against the original requirements.
• Minimizes risk by ensuring requirements are being met before investing further in system development.
• Business case development for proposed system enhancements and/or new process development.

#LI-LS1

You will be successful in this role if you have:

Key Qualifications

• BA/BS degree and 5-8 years relevant experience OR equivalent combination of education and relevant experience.
• 5+ years of experience as a Business Analyst, with at least 3 years focused on relevant implementations and support.
• Strong knowledge of multiple relevant modules (e.g., ITSM, HRSD, ITOM, CSM, GRC, or others).
• Experience with Agile methodologies and tools (e.g., Jira, relevant Agile tools).
• Proven experience in documenting business processes, workflows, and systems.
• Excellent analytical and problem-solving skills with an ability to think strategically and deliver creative solutions.
• Exceptional communication and presentation skills.
• Experience working in client-facing roles and understanding of consulting delivery models.
• Strong organizational and leadership skills with the ability to work independently.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.