Senior SDE - Platform

Posted 3 Days Ago
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Hiring Remotely in India
Remote
Senior level
Information Technology • Internet of Things • Marketing Tech
The Role
Owns the platform infrastructure supporting high-volume Workflows and Conversations systems. Responsibilities include designing queueing pipelines, storage layers, caching, rate limiting, schedulers, and cloud infrastructure; optimizing databases, sharding, replication, and migrations; managing Kubernetes and GCP capacity; improving observability; debugging cross-layer incidents; and writing design documents and root-cause analyses.
Summary Generated by Built In
About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
 

What are we hiring for?

The platform underneath our two biggest systems.

Workflows executes 21.5 billion automation actions a month from 3.1 billion enrollments. Conversations moves 2.6 billion messages in the same window. Together they run on thousands of pods, across 50+ kinds of deployments, on top of multiple database engines, GCP Pub/Sub, Cloud Tasks, and Redis, with traffic peaking above 28,000 requests per second and growing double-digit percent every month.

Product engineers build the features. This role owns what the features stand on, the queues, the storage layers, the caching, the infrastructure, and makes sure it holds when the growth curve does what our growth curve does.

We're not looking for someone who knows one layer. We're looking for the engineer who understands the whole vertical: how a query plan behaves at 1.5 TB of indexes, why a pod eviction turned into a message backlog, what a Redis failover actually does to the request path. Databases, infra, cloud, you see through all of it.



Team & System Overview:
The Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads & Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.

Responsibilities:

  • Design and build the platform components Workflows and Conversations run on, queueing pipelines, storage access layers, caching strategies, rate limiters, schedulers

  • Own your components end to end: architecture, design docs, code, tests, rollout, dashboards, and production health

  • Go deep on data stores at scale, schema and index design, sharding strategies, replication behavior, and migrations on live systems with billions of records

  • Work close to the infrastructure: GKE autoscaling, resource tuning, Pub/Sub and Cloud Tasks topologies, and the capacity planning that keeps headroom ahead of growth

  • Spot gaps in your systems before production does, missing idempotency, unbounded queues, cache stampedes, hot shards, and drive the fixes

  • Debug the incidents that cross layers, where the answer isn't in one service's logs but in how the pieces interact

  • Write design docs and RCAs that make the platform's behavior legible to 80+ engineers building on it

  • The terrain:

  • Runtime: Node.js (TypeScript), Go, on GKE

  • Messaging & async: GCP Pub/Sub, Cloud Tasks, Redis

  • Storage: MongoDB, Firestore, ClickHouse, ElasticSearch

  • Observability: metrics, tracing, and alerting you'll help make sharper

Requirements:

  • 4+ years of backend engineering experience, with deep hands-on work in Node.js and/or Go

  • Strong systems understanding across the stack, application, database, and infrastructure, proven on high-throughput production systems

  • Deep experience with queueing and async processing, Pub/Sub, Kafka, RabbitMQ, Cloud Tasks, or similar, delivery semantics, ordering, backpressure, idempotency

  • Database depth beyond CRUD, indexing strategies, sharding, replication, query performance, and safe migrations on SQL or NoSQL stores at scale

  • Hands-on with Redis or other in-memory stores, caching patterns, data structures, and their failure modes

  • Production experience with cloud infrastructure, Kubernetes, autoscaling, resource limits, and how they behave under pressure (GCP preferred)

  • You write clear design docs and rigorous test cases as a habit, not on request

  • Champion of AI-assisted engineering, you make agents produce accurate, production-quality code, fast

On AI

    We're past the debate. AI is part of how we build, and we expect you to be better at it than most.

    That means making agents do real work: producing code that's accurate, tested, and slop-free, fast. On platform code, the bar is higher, not lower: a sloppy merge here doesn't break a feature, it breaks the floor everything stands on. You review AI output with that in mind, and you ship at a pace engineers without this skill can't match.



What you're built for

  • You understand systems in depth, not just the API surface, but what happens under load, at the tail, when the network partitions

  • You've taken real production hits, a migration gone sideways, a queue that wouldn't drain, a database that fell over, and each one made your designs better

  • You're the engineer teammates pull in when the bug crosses layers, app, database, infra, because you can hold all three in your head

  • You write design docs people actually read, clear trade-offs, honest risks, a real recommendation

  • You treat capacity and failure modes as design inputs, not afterthoughts

  • When production breaks, your first instinct is curiosity, not panic

Bonus Points

  • You've operated systems at comparable scale, billions of events, thousands of instances

  • Experience with ClickHouse, ElasticSearch, or Firestore in production

  • You've done platform work before, the unglamorous layers everyone depends on and nobody notices until they fail

 
#LI-Remote #LI-HB1

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application

Skills Required

  • 4+ years of backend engineering experience
  • Deep hands-on experience with Node.js and/or Go
  • Strong systems understanding across application, database, and infrastructure layers
  • Experience with high-throughput production systems
  • Deep experience with queueing and asynchronous processing
  • Experience with messaging systems such as Pub/Sub, Kafka, RabbitMQ, or Cloud Tasks
  • Knowledge of delivery semantics, ordering, backpressure, and idempotency
  • Database expertise including indexing, sharding, replication, query performance, and safe migrations
  • Hands-on experience with Redis or other in-memory stores
  • Production experience with cloud infrastructure and Kubernetes
  • Experience with autoscaling and resource limits
  • Ability to write clear design documents and rigorous test cases
  • Ability to use AI-assisted engineering tools to produce accurate, tested, production-quality code

HighLevel Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.

  • Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
  • Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
  • Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.

HighLevel Insights

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The Company
HQ: Dallas, OR
974 Employees
Year Founded: 2018

What We Do

https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics

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