Position Overview:
The Senior Scrum Master will guide cross-functional teams in using Agile methodology and Scrum practices, while providing advanced leadership and broad delivery oversight. This role demands excellent leadership, communication, and organizational skills to ensure timely delivery of projects while maintaining high-quality standards.
Responsibilities:
- Agile Transformation: Lead and scale agile transformation initiatives across multiple pods and complex programs, ensuring alignment with enterprise strategy, business priorities, and technical architecture.
- Program Execution: Oversee planning, execution, and delivery of high-impact, cross-functional initiatives; ensure portfolio alignment and advanced Jira governance.
- Continuous Improvement: Design, implement, and sustain advanced continuous improvement frameworks; mentor teams in maturity and performance optimization.
- Risk Management: Proactively identify, assess, and manage enterprise-level risks, dependencies, and delivery constraints; drive mitigation strategies.
- Metrics and Reporting: Establish and maintain executive-level dashboards and data-driven performance insights; ensure accuracy and transparency of reporting.
- Leadership Partnership: Serve as a strategic advisor to Product, Technology, and Business leaders; influence prioritization, capacity planning, and delivery outcomes.
Essential Functions:
Essential Job Function
% of Time on Function
Lead and scale Agile transformation initiatives across multiple Pods and complex programs; ensure alignment with enterprise, program, and business objectives; coach leaders, teams, and stakeholders on Agile maturity.
25%
Facilitate and oversee complex planning cycles, sprint reviews, and delivery cadences; remove systemic impediments; ensure achievement of strategic and portfolio-level milestones.
30%
Drive continuous improvement initiatives across teams; facilitate feedback loops; identify and implement process enhancements.
15%
Identify, manage, and resolve enterprise-level risks, dependencies, and delivery constraints; proactively develop and execute mitigation strategies.
10%
Develop, maintain, and analyze executive-level dashboards and performance metrics using Jira, Confluence, and related tools to support data-driven decision-making.
10%
Partner with Product, Technology, and Business leadership to align priorities, capacity, and delivery outcomes; ensure transparency and stakeholder alignment.
10%
Total
100%
Job Requirements:
- Experience: Minimum of 8 years of experience in agile project management or a related field. Strong background using Project/Work Management application: Jira/Confluence.
- Certifications: Advanced CSM, PSM III, SAFe SPC, or ICAgile Agile Coach certifications preferred.
- Skills: Strong facilitation, strong attention to detail, stakeholder management, and organizational coaching skills. Proficiency in agile tools; Jira, Confluence, and GitHub.
- Education: Bachelor's degree in Business, IT, or a related field.
- Strong work ethic and willingness to take ownership
- Ability to work independently
- Ad-hoc responsibilities as assigned
- Travel 10%, as needed
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Norwalk, CT): $125,932.60 - $167,910.14
Salary Range (Chattanooga, TN): $103,035.76 - $137,381.02
Annual Bonus Potential: 10%
HomeServe USA is an equal opportunity employer.
#HUSA #LI-NM1 #LI-ONSITE
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer. At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com. Connect with us: Facebook: @HomeServeUSA Twitter @HomeServeUSA Instagram: @homeserve_usa For B2B news and information, follow us on Twitter @HomeServeUSNews.
