Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that's redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
The Senior Scrum Master is a servant leader and Agile coach responsible for guiding multiple Scrum teams toward high performance and continuous improvement. This role ensures adherence to Agile principles, facilitates Scrum ceremonies, and removes impediments to enable successful delivery of high-quality products.
Duties & Responsibilities:
Facilitate Agile Ceremonies
- Lead daily stand-ups, sprint planning, reviews, and retrospectives
- Ensure all Scrum events occur and are productive
Coach and Mentor Teams
- Promote Agile values and principles
- Support team self-organization and cross-functionality
- Mentor junior Scrum Masters and team members
Remove Impediments
- Identify and eliminate blockers to team progress
- Collaborate with stakeholders to resolve external dependencies
Stakeholder Collaboration
- Act as a liaison between Product Owners, developers, and business units
- Ensure backlog is well-groomed and prioritized
Continuous Improvement
- Use metrics (velocity, burndown charts) to track progress
- Facilitate retrospectives to identify and implement improvements
Agile Scaling & Transformation
- Support Agile adoption across departments
- Lead Scrum maturity workshops and transformation initiatives
Requirements
- Bachelor’s degree in Business, Computer Science, or related discipline.
- 5+ years in Agile environments, with 2+ years as a Scrum Master.
- Deep understanding of Agile frameworks (Scrum, Kanban, SAFe).
- Strong facilitation and conflict resolution skills.
- Excellent communication and stakeholder engagement.
- Proven ability to foster team accountability and continuous improvement.
- Strategic mindset with a focus on delivering business value.
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.
Top Skills
What We Do
Dsquares is a loyalty and rewards company that helps businesses increase customer loyalty and retention.
As the Global Loyalty Expert, the company equips businesses with an impressive array of tools that span the entire spectrum of strategic commercial planning, merchant management, and state-of-the-art AI and Data Analytics.
This robust platform seamlessly integrates modern capabilities like ingenious pointing systems, electrifying e-vouchers, captivating gamification elements, and enlightening analytics tools.
Operating across more than 10 countries in the Middle East and Africa, Dsquares partners with enterprises across diverse sectors, including banking, telecom, and retailers, revolutionizing the way businesses thrive in the competitive landscape.
