Senior Salesforce QA

Job title: Senior Salesforce QA 
Location: Kochi, India 
Contract: Permanent, Full-time

About Us 

Cyncly is a global technology powerhouse with 2,400 employees and 70,000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. 

Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology. 

Build Your Career with Cyncly in Kochi 
Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

Make it amazing—take your career to the next level with Cyncly in Kochi!

About Role

We are looking for a QA Analyst to join our Internal IT (MIS) team and support quality assurance across our Salesforce ecosystem, as well as eCommerce platforms and customer portals.

This role focuses on functional testing, regression testing, and release validation, working closely with Salesforce administrators, developers, system integrators, and business stakeholders. You will help ensure that changes delivered to production are stable, reliable, and meet business requirements.

This position is ideal for someone with hands‑on Salesforce testing experience who is comfortable working across multiple business systems and collaborating with distributed teams.

Responsibility

Salesforce Quality Assurance (Primary)

• Perform functional, regression, and UAT support testing for Salesforce enhancements and fixes
• Validate configurations, workflows, automations, approvals, and data changes
• Review requirements and user stories to ensure test coverage and acceptance criteria are met
• Support Salesforce release cycles and post‑deployment validation

eCommerce & Customer Portal Testing

• Execute test cases for eCommerce platforms and customer‑facing portals
• Validate end‑to‑end business flows across Salesforce, eCommerce, and portal systems
• Identify defects related to user experience, data consistency, and integrations
• Collaborate with developers and integrators to reproduce and resolve issues

Defect Management & Collaboration

• Log, track, and manage defects using standard QA and ticketing tools
• Clearly document reproduction steps, expected vs actual results, and test evidence
• Work closely with: 
  • Salesforce Admins and Developers
  • System Integrators
  • Business and product stakeholders
• Participate in sprint ceremonies, testing cycles, and release readiness activities

Test Documentation & Process Improvement

• Create and maintain test cases, test plans, and regression suites
• Contribute to QA standards, best practices, and testing processes
• Identify gaps in test coverage and suggest continuous improvements

Required Qualifications

• Experience as a QA Analyst / Test Analyst in enterprise or SaaS environments
• Hands‑on experience testing Salesforce applications
• Strong understanding of functional, regression, and UAT testing
• Ability to work effectively with business and technical teams across time zones
• Strong attention to detail and clear written communication

Nice to Have

• Experience testing Salesforce CPQ
• Experience testing eCommerce platforms or customer portals
• Familiarity with Azure DevOps (test plans, work items, defect tracking)
• Exposure to Agile / Scrum delivery environments
• Experience working with distributed or offshore teams
• Basic understanding of APIs and data validation

Behavioral Competencies

• Strong sense of ownership and accountability for quality
• Structured, methodical, and detail‑oriented
• Comfortable working in fast‑moving release cycles
• Collaborative, proactive, and communicative

Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.