Senior Salesforce Functional Consultant

Position:  Senior Salesforce Functional Consultant

Datacom Location:  Anywhere across NZ and Australia with a Datacom office (see below)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

About the Role (Your Why)

The Salesforce Senior Functional Consultant is responsible for the development and delivery of industry specific systems mostly aligned to projects, building and installing turnkey business solutions.

You will work as part of Datacom's internal Salesforce team (the role isn't a client facing position), enabling you to be an integral part of our growing team to meet the demand we see for Salesforce. As a Salesforce Senior Functional Consultant, you will be a key member of the team, bringing extensive, hands-on experience implementing Salesforce first and foremost. Secondly, your resume will show you also as someone who is able to draw in the customer needs and offer resolution leveraging the breadth of the Salesforce application. Initially you will be able to sink your teeth into an exciting green fields project.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You’ll Do 

As a Salesforce Functional Consultant, you will:

• Apply deep understanding of the Salesforce application and delivering high quality, detailed technology solutions through consulting project activities
• Take care of Business analysis, facilitating workshops with stakeholders to tease out requirements and convert into technical specifications inspired by Salesforce best practices
• Create solutions using configuration and declarative tools on the Salesforce platform
• Provide post-implementation support of customer environments
• Develop custom Salesforce modifications utilising recognised best practice methods that meet expectations and stand up to peer and external audit and review
• Technical responsibilities, including problem identification, system architecture definition, and/or design, implementation, testing and solution deployment
• Project management activities include interaction with Stakeholders, cost/schedule monitoring and documentation
• Understand systems that have several external interactions and dependencies, and/or the data that flows through the systems
• Support peers by undertaking peer-reviews and providing constructive feedback of work to help maintain high standards overall
• Take the technical lead if required
• Lead UAT sessions with stakeholders and gather feedback for final adjustments.
• Define and deliver custom applications using LWC, Apex, and Visualforce

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

As a Salesforce Senior Functional Consultant, we would expect you to have at least 3+ years of Salesforce.com knowledge and be able to demonstrate the below:

• Minimum of 3 years experience providing professional services, particularly as a Functional Consultant, with the Salesforce platform and delivering solutions within the Salesforce toolset across sales, service and community cloud
• Ability to identify gaps between current and desired end-states and able to analyse, isolate and interpret business needs and develop appropriate salesforce solutions
• In depth knowledge of salesforce flow, data model and declarative tools
• Experience with and understanding of declarative enhancement tools in Salesforce such as Flows, Process Builder, Formulas and Validation Rules, Schema Builder
• System and Solution Architecture design (functional & technical)
• Experience with configuration, Flows, customization, programming with Salesforce Apex, Lightning Components and implementing new instances of Salesforce
• Hands-on development of VisualForce, , Apex classes, APIs and Salesforce controls
• Practical deployment knowledge of VisualForce, Salesforce configurations, Apex classes, APIs and Salesforce controls
• Proven experience with automation languages, practices and toolsets
• Ability to interact and network with stakeholders in own area of expertise and build productive customer relationships
• Salesforce Certified Sales and/or Service Cloud and Administrator
• Salesforce Analytics & Shield experience
• Broad academic knowledge of information technology/business management and/or business concepts and products

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.