Senior Salesforce Engineer / Technical Lead

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

The Senior Salesforce Engineer / Technical Lead provides advanced hands-on technical leadership for Salesforce platform delivery across Syneos Health’s Service Cloud, Health Cloud, REMS, Engagement Center, and related platform capabilities. This role leads the design, development, configuration, testing, and support of Salesforce solutions that are secure, scalable, maintainable, and aligned with Syneos enterprise architecture and regulated delivery standards.
The role serves as the day-to-day technical lead for Salesforce engineering work, partnering with architecture, business stakeholders, QA, validation, security, operations, and platform support teams. A key responsibility is helping establish sustainable internal Salesforce engineering practices, including technical standards, code review expectations, production support procedures, documentation practices, and knowledge continuity across the Salesforce platform.

Key Responsibilities

• Lead hands-on Salesforce engineering delivery across Service Cloud, Health Cloud, Experience Cloud, Field Service, Salesforce Voice, and related platform capabilities.
• Translate approved architecture and business requirements into technical designs, configuration, Apex, Lightning Web Components, Flows, integrations, and deployment-ready solutions.
• Serve as the day-to-day technical lead for internal Salesforce engineering activities.
• Perform code reviews and enforce standards for Apex, LWC, Flow, metadata configuration, test coverage, error handling, logging, and maintainability.
• Partner with the Salesforce architecture role to implement enterprise patterns for security, integration, data model design, environment strategy, and platform scalability.
• Lead troubleshooting and root cause analysis for complex production defects, integration issues, deployment failures, and platform incidents.
• Provide technical guidance for Salesforce Voice, Amazon Connect, TP Interact, Hive CFM, Playvox, Commercial Data Lake integrations, and related ecosystem components where applicable.
• Create and maintain technical documentation, runbooks, configuration guides, deployment notes, and knowledge continuity materials.
• Mentor Salesforce Engineer II resources and help establish internal engineering practices.
• Support regulated delivery processes, including release documentation, testing evidence, audit trail expectations, and GxP-aware change control.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5 or more years of Salesforce engineering experience.
• Strong hands-on experience with Apex, Lightning Web Components, Salesforce Flow, SOQL, SOSL, custom metadata, permission sets, validation rules, and Salesforce platform configuration.
• Experience with Service Cloud and/or Health Cloud.
• Experience leading code reviews, technical design discussions, and production issue resolution.
• Experience working with Salesforce integrations using REST APIs, platform events, middleware, named credentials, connected apps, or equivalent integration patterns.
• Familiarity with enterprise SDLC, DevOps, source control, and release governance.
• Strong communication skills and ability to work with business, technology, platform support, vendor, and compliance stakeholders.

Preferred Qualifications

• Salesforce Platform Developer II certification.
• Salesforce Service Cloud Consultant or Health Cloud Accredited Professional.
• Experience with Salesforce Voice, Amazon Connect, Contact Lens, AWS Lambda, Amazon Lex, or contact center integrations.
• Experience in a GxP, healthcare, life sciences, pharmacovigilance, REMS, or regulated environment.
• Experience establishing internal engineering standards, documentation practices, and production support procedures.
• Experience with Azure DevOps, SFDX, Gearset, Copado, Flosum, or similar Salesforce DevOps tooling.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.