Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for a Senior Salesforce CRM Implementation Lead / Solution Architect to assess and transform our existing Salesforce environment and lead future-state CRM initiatives. This is a hands-on architecture and implementation leadership role. The ideal candidate can independently assess our existing CRM, recommend the future-state solution, build the roadmap, and lead the organization through implementation while working closely with our IT/TMS and business teams. The reporting location for this role is Brampton, ON.
Responsibilities:
- Assess the current Salesforce environment and identify gaps, opportunities, and technical improvements.
- Define the future-state Salesforce architecture and implementation roadmap.
- Lead end-to-end Salesforce implementations from requirements and solution design through UAT, deployment, go-live, and adoption.
- Provide hands-on expertise across Sales Cloud, Service Cloud, Salesforce Flow/automation, security, reporting, and forecasting.
- Lead API, ERP/TMS integrations, data migration, data quality, and governance.
- Evaluate and implement relevant Agentforce and Data 360 capabilities.
- Work closely with business stakeholders, internal IT/TMS teams, developers, and Salesforce partners.
- Lead UAT, training, change management, and user adoption activities.
- Manage and provide technical direction to Salesforce vendors, consultants, and specialists.
- Establish scalable Salesforce architecture, governance, and best practices.
Requirements
- 8+ years of Salesforce experience, with at least 5+ years in Salesforce architecture and/or enterprise implementation leadership.
- Proven track record leading multiple end-to-end enterprise Salesforce implementations.
- Strong hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security, reporting, and forecasting.
- Experience integrating Salesforce with ERP, TMS, APIs, and other enterprise systems.
- Experience with UAT, deployment, training, and user adoption.
- Experience working with and managing Salesforce implementation partners/vendors.
- Strong ability to translate business requirements into scalable Salesforce solutions and architecture.
- Salesforce certifications are preferred, particularly architecture-related certifications.
Independent consultants/contractors with strong enterprise implementation experience are also encouraged to apply.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Skills Required
- 8+ years of Salesforce experience
- At least 5+ years in Salesforce architecture and/or enterprise implementation leadership
- Proven track record leading multiple end-to-end enterprise Salesforce implementations
- Strong hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security, reporting, and forecasting
- Experience integrating Salesforce with ERP, TMS, APIs, and other enterprise systems
- Experience with UAT, deployment, training, and user adoption
- Experience working with and managing Salesforce implementation partners and vendors
- Ability to translate business requirements into scalable Salesforce solutions and architecture
- Salesforce certifications, particularly architecture-related certifications
What We Do
Charger Logistics' strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.
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