Pura Vida is more than a slogan; it’s the peace of mind we provide our solar customers and the culture we are building together in San José and around the globe. Come join us!
At Omnidian, our technology is critical to our success, and the Salesforce Business Analyst is a vital link ensuring the evolution of our platforms. In this role, you will serve as the primary bridge between our Salesforce business users and our technical execution team, specifically focusing on the usability and growth of our Service Cloud environment.
Your mission is dual-focused: you will ensure the platform remains stable and intuitive through continuous business process improvements, while simultaneously leading high-impact projects that drive automation and operational efficiency across the organization.
What You'll Do
Conduct deep-dive discovery sessions with stakeholders, interviews, and "day-in-the-life" shadowing to understand user pain points.
Identify the root causes of operational friction rather than just documenting surface-level symptoms.
Translate complex business needs into clear, actionable user stories and functional requirements.
Partner closely with Salesforce Admins and Developers to brainstorm solutions that leverage out-of-the-box Salesforce functionality first.
Act as the voice of the user during technical design sessions to ensure the final product meets the actual business need.
Balance immediate "quick-fix" requests with long-term platform scalability.
Define acceptance criteria and lead the User Acceptance Testing (UAT) process.
Validate that delivered features solve the identified problems and don't introduce new regressions.
Create and maintain clear documentation for new processes and system enhancements.
Manage the project backlog, providing clear updates on status, risks, and timelines to stakeholders.
Proactively communicate platform changes to the user base to ensure high adoption and minimal disruption.
Facilitate meetings between cross-functional teams to align on priorities.
1. Discovery & User Research
2. Solution Ideation & Collaboration
3. Execution & Quality Assurance
4. Stakeholder Management & Communication
Who You Are
Empathetic: You possess a genuine commitment to the user experience, driven by a desire to simplify processes and make our user’s workflows more usable and efficient.
Solution-Oriented: You go beyond simply identifying obstacles; you proactively arrive with effective ideas to resolve them.
Adaptable: You are comfortable pivoting seamlessly between immediate quality of life improvements and larger, more complex projects.
Experience You’ll Need
Salesforce Expertise: Minimum 5+ years of experience working specifically with Salesforce Service Cloud (Case Management, Knowledge, Omni-Channel, etc.).
User Research: Ability to get beyond what users ask for and understand what they actually need. Requires a balance of critical thinking, curiosity, empathy and analysis.
Analytical Rigor: Proven ability to perform root-cause analysis and think critically about business process flows.
Documentation: Strong skills in writing user stories (Jira and Aha!), process maps (Miro), and UAT scripts.
Communication: Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical users.
Experience That’s a Plus
Certification: Salesforce Certified Administrator or Salesforce Certified Business Analyst
Logistics
- Our office is in Escazú Village in San José
- We envision this as an in-office role, and we are very excited to build a vibrant environment where you can work alongside your colleagues from different teams.
- We value flexibility, and will work with you to craft a schedule that meets your needs. That could mean shifting your start time a bit to avoid rush hour traffic, or occasionally working remotely
- We plan to have this role start around early July
- We are unable to provide sponsorship for this role, now or in the future
Work-Life & Culture
- Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
- Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow with Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- We’re a fast-scaling growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Skills Required
- Minimum 5+ years of experience working with Salesforce Service Cloud.
- Ability to conduct user research and identify needs.
- Proven ability to perform root-cause analysis and think critically about business processes.
- Strong skills in writing user stories, process maps, and UAT scripts.
- Exceptional verbal and written communication skills.
What We Do
Omnidian’s mission is to protect and accelerate capital invested in residential and commercial solar by homeowners and businesses across the nation. Our proprietary technology monitors your system 24/7, covers maintenance for all hardware and software components, and includes the industry’s leading Cash-Back Energy Guarantee. If your system underperforms, we’ll make it right, and compensate you for energy lost. The award-winning Solar Experts in our Seattle Operations Center are available toll-free and have live, real-time access to your solar performance data. Today, we are responsible for over 200,000 solar sites nationwide including the large-scale portfolios of our Fortune 1000 clients. And, we’ve been named one of the Top 100 Companies To Work For by Seattle Business Magazine for two years running.
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