Senior Salesforce Business Analyst

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.

As a Senior Salesforce Business Analyst at Index, you will work closely with business stakeholders and technical teams to gather, analyze, and translate business needs into clear and actionable requirements. Leveraging your deep understanding of Salesforce architecture, features, and capabilities, you will serve as a bridge between end users and development teams, ensuring alignment with strategic goals and user expectations. This role also requires strong Agile experience as you'll collaborate within and across Scrum teams to support backlog refinement, user story development, and iterative delivery. We're seeking a proactive, detail-oriented professional who can lead discovery efforts, define solutions, and help teams stay focused on delivering value.

Responsibilities

• Identify, analyze, and validate client business needs and Salesforce application requirements by facilitating requirements‑gathering sessions, defining product vision, and documenting business, functional, and system requirements, process flows, and system changes.
• Serve as a primary liaison between business stakeholders, technical teams, and project managers, ensuring alignment on expectations, deliverables, priorities, risks, and upstream/downstream dependencies through clear, consistent communication.
• Translate requirements into executable delivery artifacts by writing and prioritizing user stories, features, epics, and program backlogs, and clearly communicating requirements to developers, testers, and stakeholders.
• Support end‑to‑end solution delivery and quality assurance, including UAT and post‑deployment testing, demonstration of product functionality to stakeholders, and validation that implemented solutions meet defined business requirements.
• Drive program execution, transparency, and continuous improvement by tracking and communicating project metrics, progress, risks, impediments, and dependencies, and applying feedback and performance metrics to identify improvement opportunities.
• Enable adoption and change management through effective change practices, creation of Salesforce training materials and user guides, and ongoing stakeholder engagement.
• Ensure Salesforce solutions align with governance, compliance, and strategic direction, evaluating and recommending new Salesforce tools or integrations as appropriate.

• U.S. citizen or otherwise authorized to work in the United States and able to demonstrate physical residency in the U.S. for at least three (3) of the past five (5) years. Must be eligible to obtain a U.S. Public Trust security clearance.
• Bachelor’s degree in business, Computer Science, or a related field with eight (8) or more years of experience as a Business Analyst, Product Owner, IT Project Manager, or in a similar role, including six (6) or more years of Salesforce experience.
• Salesforce certification preferred, specifically Salesforce Business Analyst or Salesforce Administrator.
• Proficiency in Agile software development methodologies (Scrum and Kanban required), with Agile certification required; SAFe or Product Owner/Product Manager (POPM) certification preferred.
• Exceptional analytical, facilitation, and communication skills, with the ability to translate business needs into clear technical requirements, resolve conflicts, and drive alignment across stakeholders.
• Proven ability to decompose complex requirements into actionable work items, partnering closely with engineering and analytics teams to discuss technical concepts, evaluate tradeoffs, remove roadblocks, and assess new ideas.
• Experience leveraging collaboration and delivery tools such as JIRA and Confluence to manage requirements, document decisions, and support cross‑functional execution.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal ([email protected]) or a corporate email address ([email protected]). If you have any concerns, please don't hesitate to reach out to us at [email protected].

If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.