Senior Salesforce Applications Developer

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is seeking an experienced Senior Salesforce Applications Developer with a strong focus on Service Cloud and deep expertise across all Salesforce development components. The ideal candidate will play a critical role in designing, developing, and implementing scalable Salesforce solutions to enhance our customer service operations. This position requires someone who is a hands-on professional with exceptional problem-solving skills, technical expertise, and the ability to work collaboratively with cross-functional teams.

***This is a hybrid role, and candidates must live within commuting distance to our Chennai office.***

*** This role requires working in the evening shift from 5:00 PM IST to 2:00 AM IST***

What You'll Do:

Salesforce Development

• Design and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.

• Develop and maintain Service Cloud components, including Case Management, Knowledge Base, Service Console, and Omni-Channel.

• Build and optimize flows, process builders, triggers, and validation rules to streamline workflows.

Service Cloud Expertise

• Customize and configure Service Cloud features to meet business needs, including Live Agent, Field Service, and AI-powered Einstein Bots.

• Design and implement solutions to enhance customer support capabilities, including SLA tracking, automated case routing, and escalation management.

• Configure and customize Omni-Channel settings, including work item queues, routing rules, and presence configurations.

Integration and API Management

• Integrate Salesforce with third-party systems using REST, SOAP APIs, and middleware tools like Workato, Netsuite, Zoominfo, and Snowflake.

• Develop custom APIs and maintain data synchronization between Salesforce and external applications.

Salesforce Configuration

• Set up and manage user roles, permissions, and profiles to ensure data security and compliance.

Solution Design and Architecture

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Create detailed technical documentation, including system architecture, data models, and process diagrams.

• Ensure solutions are scalable, maintainable, and aligned with Salesforce best practices.

Mentorship and Leadership

• Provide guidance and mentorship to junior developers and admins.

• Participate in code reviews to ensure quality and adherence to standards.

Continuous Improvement

• Stay updated on Salesforce releases and features, particularly those related to Service Cloud.

• Identify opportunities to enhance Salesforce functionality and implement innovative solutions.

You should have:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 10+ years of hands-on Salesforce development experience, with a strong focus on Service Cloud and Sales Cloud, will be a plus.

• Proficient in Apex, Visualforce, Lightning Web Components (LWC), and JavaScript.

• Expertise in Service Cloud components, including Case Management, Service Console, and Knowledge Base.

• Strong knowledge of Salesforce declarative tools (Flows, Process Builder, Validation Rules).

• Experience with Salesforce integrations using REST, SOAP, and middleware tools like Workato, and NetSuite.

• Knowledge of Salesforce data modeling, security model, and sharing rules.

• Salesforce Service Cloud Consultant (preferred).

• Salesforce Platform Developer I (required)

• Platform Developer II (preferred).

• Additional Salesforce certifications are a plus (e.g., Salesforce Application Architect).

#LI-VV1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

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